Social Media Team Leader

Rochester

£35,000

Seeking experienced Social Media Team Leader!

My client an innovative media client is looking to a engage a team leader to manage a web chat and digital customer service function.

As a Social Media Team Leader, your role will include the following:

* Manage a small team customer support team who supports customers through webchat, outbound calls, and email correspondence
* Be a contact escalation point for customer issues and provide customer support via webchat
* Support Customer Service Agents
* Generate reports and assist Service Delivery Manager with ongoing reporting and Stakeholder requests where required.

What you'll need to succeed:

* Previous experience managing a customer support team
* Experience being the contact point for escalations and complaints
* Previous webchat experience will be highly regarded
* Strong ability/experience in leading teams
* Excellent communication and experience with communicating at all levels
* Ability to handle high pressure situations and issues

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.