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Junior Account Manager - OEM

£25,000 - £31,000 OTE

Bearsted, Maidstone, Kent

G-forces

Junior Account Manager - OEM
GForces is a global supplier of technology, software, and digital marketing services to the automotive industry. We work directly with vehicle manufacturers, over half of the UK’s Top 200 automotive retailers, independent dealers, European operations and the Middle East’s largest vehicle distributors. GForces has the reach, knowhow, and experience to enhance automotive brands and businesses so they perform at their best online.



Our digital-orientated focus helps our clients nurture more dynamic, productive relationships with their customers. At the same time, our utilisation of the most productive offline channels further expands what we can offer and deliver. We develop data-driven marketing strategies that meet the challenges of delivering to today’s connected and informed consumers and that exceed expectations. If you think you can help us achieve that and more, then we look forward to hearing from you!





The Role

Working as part of our OEM team, this role is accountable for the day to day running of the assigned clients to underpin GForces software and technology solutions, whilst facilitating the Account Director to develop the OEM relationship and meet the customer & business goals.

The role requires working with clients to build out high performing digital marketing campaigns and strategies, therefore you will work closely with all departments including Client Services, Marketing, 1st Line and 2nd Line support teams to ensure that GForces meet and exceed the demands of the customer.

You should have a passion for digital marketing and possess the ability to clearly demonstrate the benefits of online activity vs. traditional marketing methods.



Key Responsibilities

 Handling the day to day running of the assigned clients and assisting the Account Director/Account Manager in meeting the needs of the brand maintaining complete brand satisfaction

 Pro-actively engaging with your clients to ensure they’re informed on the latest product releases, software updates and marketing initiatives

 Develop excellent customer relationships both internally and externally that galvanise ongoing business opportunities

 Contribute to the enhancement of the product pipeline and grow monthly revenue through introducing additional products and services to customers

 Work closely with the Account Manager/Account Director to achieve strategic and budgetary requirements

 First point of contact for all client requests such as report requests, retailer & technical complaint escalations and general requests for information

 Liaise with the Client Services team to ensure excellent service delivery. Liaising with clients and internal services for quick and appropriate issue resolution

 Providing weekly status reports for clients where required by collating weekly activity relating to outstanding projects & technical support calls

 Support regular, structured customer review meetings to enhance communication, highlight ROI and ensure that the account is well managed with strong relationships

 Submitting and managing project requests for both projects and small change requests

 Work alongside the Marketing Team to assist with product, project and general network launch communications

 Increase adoption of marketing services, in alignment with the manufacturer’s objectives

 customer related activity and documentation to be captured in Sugar CRM

 Monitor and report on market and competitor activities and provide relevant reporting and insight

 Support the Account Manager/Account Director with preparation for client meetings and support the output from these meetings

 Regularly and proactively review client solutions to identify areas of improvement and work with other departments to propose improvements and manage the delivery of accordingly.



Essential Skills

 An understanding of Software as a Service (SAAS) based products and the benefits of solution-based products

 A willingness to learn and develop

 A passion for digital marketing and the ability to clearly demonstrate the benefits of online activity vs. traditional marketing methods

 A hardworking and determined work ethic. We are looking for ambition and integrity

 Excellent communication and client services skills

 Ability to successfully and productively resolve problems in order to meet targets and expectations

 Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy

 Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients

 Full driving license with business insurance. Occasional client meetings will be involved



Salary

Basic: £25,000 - £27,000 DOE, OTE: £29,000 - £31,000



Location

Office Based, Bearsted, Kent



Department

OEM Team



Position Reports To

Account Director



Benefits

 25 days holiday plus birthday off

 Up to 5 additional days holiday for long service

 GForces group pension plan

 Discounted health care package

 Preferential car buying rates

 Childcare vouchers

 Perkbox employee discount scheme

 Enhanced maternity and paternity

 Quarterly appraisals and development planning

 Regular socials and company events

 Free fruit

 Flexible hours



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