We are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past.

The role: Working on our helpline, you will be the first point of contact for people who are in need of help.

You will be the friendly voice on the end of the phone, giving callers advice and guidance for the problems they are facing. This includes helping them access Porchlight services or find other relevant support where they live.

This role requires:
Strong listening and communication skills.
A professional yet friendly telephone manner.
The ability to work under pressure.
Good administrative skills.

Benefits: As a Porchlight employee, you will have access to a wide range of benefits including free life insurance, 25 days holiday per year (increasing to 30 days after five years’ service) and the Porchlight pension scheme.

Closing date: 9am, Monday 2 September 2019

Interview date: Tuesday 10 September 2019

Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community

To apply please click on the apply online button below and download an application form from our website.