We're excited to announce we're setting up JCB Renault in Canterbury and we're looking for an experienced Customer Host and Receptionist to join our expanding family!

**Interviews to take place in January**

As Customer Host, you will be the face of JCB Renault, ensuring the highest degree of customer satisfaction to achieve customer loyalty. You will do this by delivering outstanding customer service at every point of the customer’s journey with us.

Key tasks include (but are not limited to):
•To be the end to end point for customers and their experience and journey with the van centre, including: ◦Seeing service customers in for service, repair and MOT.
◦Ensure service customers are kept updated whilst their vehicle is in our care.
◦Book service customers in for their service, repair and MOT who contact the van centre.
◦Pro-actively contact customers who are due a service or MOT and book them in.
◦Ensure new sales vehicles are inspected by the workshop and are ready on time for the customer to collect.

•To answer telephone calls into the dealership and deal with queries and sales opportunities and pass messages on to the sales team.
•To look after our customers whilst they are on site with us, by approaching them as they arrive on site, keeping them updated if they are waiting for their vehicle to be repaired, and making drinks as needed.
•Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Head of Business when needed.
•Pro-actively contact customers to seek their feedback on their sales or service experience with the van centre.

To be successful in this role you will need to be incredibly organised, amiable and approachable, with a passion for outstanding customer service.You will have excellent communication skills and previous experience within the Automotive Industry is preferred.

In return you will receive on the job and manufacturer training to ensure you're working to the best of your ability and developing your skills fully. You will be part of a varied and progressive dealer group, with opportunities for progression and development. We offer a competitive holiday allowance, the option to purchase new and used cars for yourself and your family at really competitive prices and an employee wellbeing programme as well as access to our reward and recognition programme - as we truly look after our staff.