Job title: Service Desk Analyst
Contract: Permanent
Reference: ME207
Based in: Kings Hill Kent (with occasional London office visits)
Department: IT
Hours: 35 hours per week (shifts covered between 8am and 6pm)
Grade: B
Salary: Up to £26k (dependent on experience)

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

About the Role
The IT Service Desk at CAF is a small team providing support to over 500 internal users across two sites. We act as the single point of contact for all IT based Incidents & Service Requests working primarily within an RDS Thin Client & Apple product environment.

You will provide outstanding customer service and technical support to all users ensuring IT Incidents & Service Requests are either resolved remotely at point of contact or escalated appropriately upon being prioritised and logged in a concise and accurate manner. The successful candidate will join an exciting team in an organisation that is forward thinking and looks to provide a global service to the voluntary sector.

CAF is undergoing a digital transformation and there will be opportunities to become involved in projects during their transition phase acting as a point of contact for the wider Service Desk team.

Previous experience will include the use of Active Directory, MS Office, MS Exchange, Windows O/S, ITSM logging tools and the ability the provide first line support in a challenging and varied environment across both sites for CAF. ITIL Foundation is desirable.

Are you highly motivated, an enthusiastic team player with a can do attitude and good attention to detail? If so this could be the ideal role for you.

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number ME207.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is 28 February 2020. Shortlisted applicants will be invited to telephone interview week commencing 2 March 2020.