Not logged in to Jobsinsurrey.com?

  

Login with your social media account

   Log in with Google

Or click here for our login page

By continuing to sign in, you agree to Jobsinkent's Terms , Cookie and Privacy Policies. An account will be created for you with the same email address used for your social account, if you don’t already have an account associated with that email address.

Application Form

Quality Assurance Manager

£30,000

Surbiton, Greater London

Barker Munro Recruitment Limited

Quality Assurance manager
Kingston, Surrey
Salary £30,000 plus benefits
Ref : 14170


Barker Munro Recruitment Ltd are delighted to be working with this non-standard insurance provider who have two exciting new opportunities to join their friendly, professional team.

This innovative organisation offers a fast paced working environment where change happens on a regular basis to ensure they are ahead of their competitors. They believe in a healthy work life balance and although this role will be office based initially (after remote initial training) there will flexibility of home working once settled into the position.

As a Quality Assurance manager, you will be responsible for taking the lead role in monitoring quality standards across the customer facing operations, conducting 1st and 2nd line quality assurance reviews of the Sales, Service and Claims teams and ensuring quality assurance checks meet the agreed standards. You will also produce monthly & quarterly quality assessment reports, identifying opportunities continuous improvement and working with senior management to identify trends and root causes of quality or regulatory failings.

We are seeking applications from candidates with a contact center and coaching background; it is desirable that you have experience of call monitoring in a FCA regulated company. You’ll have an eye for detail, be accustomed to working under pressure, achieving targets set, prioritising workload to achieve tight deadlines and displaying a proven track record in delivering results. You’ll need to have a genuine interest in analysing data to identify and execute opportunities to improve within the business The successful individual will be warmly welcomed into a great team with supportive managers where you can build your career through the multiple opportunities for personal growth

If this Quality Assurance manager role is of interest, please send your CV to Barker Munro Recruitment ltd by using the relevant links.


For all the latest news and jobs, follow us on Twitter @BarMunRecruit

By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk

Contact Details

Cover Letter

Use this space to outline your skills, experience and reason for applying.