Job Title: Technical Service Representative

Salary: £25-27,000 depending on experience

Location: Mid Kent (Rochester) / Remote

Our client is looking for a Technical Service Representative to support their commercial sound business across EMEA. This is a great opportunity to join a vibrant and lively company with global presence and reach.



This is a field position responsible for troubleshooting and resolving sound and video system service issues for clients. You will actively manage a number of strategic accounts ensuring exceptional customer service at all times.



Duties include:

* Day to day contact with clients and 3rd party contractors, including systematic troubleshooting.
* Timely resolution of service issues, with regard to the client's SLA and the company's standards.
* Using the service contractor network appropriately, including via after hours on call services where necessary.
* Invoicing of services to the client, and authorising payments to contractors.
* Managing service inventory requirements, including product shipping logistics, as indicated by service calls.
* Effectively managing the flow of returned products for repair or return.
* Occasional travel within EMEA to client sites.



The successful candidate will have:

* Substantial experience as a service technician in a call centre/ customer service department.
* Experience within a commercial sound/ video contracting marketplace ideally.
* The ability to speak a second language.
* AV systems knowledge.
* Experience using Salesforce at CRM Support level and Microsoft Office.
* Great communication skills with a proven track record of providing excellent customer service.
* The ability to work within strict timelines with excellent attention to detail.
* Fantastic time management, organisation, and multi-tasking.



Come and join this growing company with a dedication to exceeding customer expectations, developing your skills and technical knowledge in the process.



If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.



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