We have an exciting new opportunity to join the Connect2Surrey team. We are currently looking to recruit passionate and driven Delivery Consultants.

Purpose of the role

To be an advocate of the Connect2Surrey brand, sustaining a strong relationship with Surrey County Council and their shareholders and building relationships with candidates, maintaining an understanding of their needs and delivering excellent customer service through efficient recruitment practise.

This will be a permanent, full-time role based in Reigate. Initially, the role will require presence in the office for 3 days a week and then flexible working options will be available.

Key Responsibilities include:

* Liaising with hiring managers about their agency, contract and interim recruitment needs, discussing challenges the job may bring, current candidate market conditions, detailed job descriptions and any further information that may help with the success of the recruitment process.
* Manage hiring manager expectations by flagging potential challenges with their recruitment and working with them to find a resolution.
* Resource for candidates to meet the needs of the Council within your specialist sector; including advertising, search and selection, on boarding (interviewing), and initial quality checks.
* Release vacancies through the agency portal to the compliant external agency supply chain within the agreed response times and key performance indicators. In the case of shift based requirements, confirm previously vetted agency worker to the vacancy.
* Review all CV's received, direct or via the supply chain and upload qualified CVs to the client portal to meet the expectations of the hiring manager.
* Arrange interviews where necessary and receive feedback as appropriate.
* Confirm agency worker to placement all via the Connect2Surrey systems.
* Ensure legal and contractual compliance requirements are met before candidates are placed and commence in their assignment.
* Maintain candidate aftercare by speaking regularly with the Connect2Surrey worker and ensure their timesheet is approved and the worker is paid on time/accurately.
* Utilise CRM searches and reporting available to the business to ensure quality control.
* Build and maintain relationships with the candidate market ensuring Connect2Surrey is their 'go to' agency and that there is a sufficient pipeline/talent pool.
* Manage assignment expiries and use reasonable endeavours to retain the worker within the Council. Submit workers for future work opportunities to Connect2Kent and or other partnering authorities.
* Provide client aftercare once a worker has started a new position, maintaining regular feedback and support, for retention of their worker.
* Increase internal direct fill, but not at the expense of our Joint Accountability Statement and KPIs, effectively managing our supply chain when it is necessary to do so.
* To look after the on-call, out of hours phone on a voluntary/rota basis in line with the agreed expectations of the service.
* Willingness to occasionally travel to meet hiring managers or candidates when appropriate.
* Occasional requirement to work beyond given hours.

The Candidate:

* Excellence in customer service
* Experience in the recruitment agency or agency managed service environment
* Use of a CRM and advert management/searches
* Understanding of local government structures and workforce challenges
* Previous experience with Qualified Social Care recruitment preferable but not essential
* Tenacious attitude and a willingness to learn

If you have the required experience and this sounds like the ideal role for you, please apply today!

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.