Not logged in to Jobsinsurrey.com?

  

Login with your social media account

   Log in with Google

Or click here for our login page

By continuing to sign in, you agree to Jobsinkent's Terms , Cookie and Privacy Policies. An account will be created for you with the same email address used for your social account, if you don’t already have an account associated with that email address.

Application Form

Customer Liaison Officer (Level 3)

£34,776 per annum (pro-rata), plus essential car users' allowance

Chatham, Kent

mhs homes

We’re looking for a brilliant Customer Liaison Officer to work in the third tier of our Customer team to deliver an incredible service to our customers.

This is a fixed-term post, to provide maternity cover for a current member of the team.

About the role:

Making sure our customers (all 19,000+ of them) have the best experience when interacting with us is a real team effort from all areas of our business. As a member of our Customer team, you’ll be a key part in this.

Reporting to the Customer Team Assistant Manager, you’ll take ownership of our most complex cases, dealing with complicated customer needs or vulnerability. This will involve working with customers face-to-face, in their homes or on the telephone.

You’ll oversee the holistic management of complex cases, which may relate to areas such as tenancy sustainment, debt, anti-social behaviour or allocation needs.

You’ll need to deploy specialist knowledge and skills to resolve complex situations achieving the best possible outcomes for the customer, the community and mhs homes. You’ll work closely with colleagues sharing knowledge and best practice as well as working with external agencies such as the Police and Social Services.

About You:

It’s vital that you have experience of working within the housing sector, or with people in housing need, in some or all of the following areas;

Debt and welfare benefits advice
Tenancy management
Sustainment
Anti-Social Behaviour
Housing need

You’ll need to have a thorough knowledge of relevant legislation in your area(s) of expertise, as well as strong customer management skills. In addition, you’ll need to be able to effectively manage a portfolio of complex cases.

You’ll need to hold a full driving licence, and be able to use a car for work purposes.

We offer:

Pension contributions matched up to 6%
28 days holiday (pro rata) and the option to buy/sell holiday
Flexible Working
Training & Development
A great team of colleagues to work with
Regular charitable events and a range of wellbeing activities
Enhanced family leave policies
A really competitive package of flexible employee benefits
Access to 2 holiday homes in Dorset and Norfolk

Next steps:

Does the opportunity to help to shape our journey to become an agile, responsive, customer focused and digitally empowered organisation at a leading housing association excite you? If so, we would love to hear from you. Please apply for the role via our e-recruitment system, which contains a link to the Role Profile and Leadership Behaviours for the position. We are unable to receive CV applications for the role.

Interviews will reflect prevailing guidance in relation to COVID-19, and will be held during the week commencing 21st February 2022.

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application form and supporting statement. Please complete all sections of the application form fully.

We’re Investors in Diversity accredited, and a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

Contact Details

Cover Letter

Use this space to outline your skills, experience and reason for applying.