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Customer Service Specialist

Negotiable

Folkestone, Kent

Pearson Whiffin Recruitment

Customer Service Specialist

Folkestone - Hybrid

Permanent

Monday to Friday

£21k



My client, a successful and established organisation are looking for a flexible and reliable Customer Service Specialist to join their friendly and reliable team on a full time and permanent basis.



This position offers flexi/ hybrid working and would suit an individual who has previous office based experience within Administration, Customer Service or Helpdesk would be ideal!



Duties include:

* Acting as the initial point of contact for customers via email and electronic correspondence providing technical advice regarding products and services offered
* Assisting with assigned tickets, escalations, returns and dispatching updates
* Customer order processing; providing quotes and pricing, updating customers on tracking and delivery, stock management and chasing payments
* Overseeing order despatches and dealing with any daily delivery problems or returns, updating reporting spreadsheets regularly
* Managing the invoicing process for all despatched orders; sending invoices electronically, collecting PO numbers and keeping customers billing records up to date
* Supporting the Sales department with sales data on customer orders and other various tasks when required
* Operations; working with production planning and quality team to ensure orders and stock are produced on time to meet customers' requirements and liaising with the warehouse regarding stock
* Upselling products where possible
* After service calls to gain feedback and give the customer a great service
* General office Administrative tasks
* Liaising with staff to ensure client satisfaction



The right candidate will have/be:

* Previous office based experience in Customer Service, Helpdesk or Administration
* A great telephone manner
* Strong organisation skills
* Helpful, reliable, and confident
* The ability to multitask
* A meticulous attention to detail
* A good telephone manner



If you are interested in joining an inclusive and expanding organisation and meet the above criteria, please do not hesitate to send your CV for immediate consideration!



This role is being handled by Nicole Hill, Permanent Specialist for Pearson Whiffin Recruitment

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