IT Helpdesk Administrator

Permanent

Maidstone (Hybrid - 1 day a week from home)

£19,000



The Atlas Recruitment Group are currently searching for an experienced and confident administrator to join our clients team. The ideal candidate will be confident with administration/customer service experience with a willingness to understand basic technological terms with the aim to prioritize tickets.

Required Skills:

* Excellent telephone manner
* Good customer service skills
* Able to build rapport with clients
* Uses own initiative
* Excellent communication skills

The Role:

* Office based administration duties, primarily for the IT Support Department, but may also work with other departments
* Answering incoming calls
* Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
* Managing support ticket/queue and reporting to line Manager(s)
* Booking in work and making appointments inc diarising scheduled tickets
* Logging Hardware and Software serial numbers & information