Customer Service Manager

Mid Kent

c.£40-45k DOE



A great opportunity has arisen for an experienced Customer Service Manager to join my client's team, a Logistics company based in Mid Kent. The ideal candidate will come from a Logistics/Distribution background and have experience in managing a fast paced, reactive customer service team.

Duties include:

* Leading and managing the Customer Service team; supporting them to ensure they meet company targets and goals
* Dealing with complex queries; start to end resolution
* Generating new ideas that will strengthen the client relationships
* Building and maintaining relationships with new and existing clients
* Giving advice to customers and staff on the company products and services



The successful candidate will have / be:

* Solid experience in a similar role within Logistics/Distribution
* Fantastic leadership and team working skills, sharing vision, and inspiring collaboration and positive change
* A passion for customer service
* Tech savvy with good reporting and analysis skills
* Resilient and confident with the ability to push back in a constructive way
* A strong communicator, both written and verbal
* Exceptional interpersonal skills
* Ambitious and career minded

This role would suit a strong, confident leader with a background in Logistics and a focused, target orientated mindset. You will need to be career minded, taking pride in the success of your team, and with a natural ability to command respect from your team and manage any day-to-day issues in a calm, supportive but firm way. You will be able to explain processes concisely and keep calm under pressure. Our client offers a busy, varied role where no two days are the same, as well as a competitive salary, hybrid working, progression opportunities and the chance to really make an impact!

What are you waiting for?!

APPLY ONLINE NOW!

This role is being handled by Christina Pithouse, Recruitment Consultant at Pearson Whiffin Recruitment.



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