Application Support Analyst (ITSM)

Cloud Transformation

REMOTE

£30-39,500



We are currently searching for a professional with a background in Application Support to join a Cloud Transformation organisation on a remote working basis.

The organisation consults with back-office teams to assess current infrastructure and implement solutions that help them transition that infrastructure into the cloud, utilising Microsoft latest cloud offerings. They target customers within the Public sector across areas like Healthcare, Education and Local Government.

Due to continued growth as a business, they are hiring in multiple divisions of the business. One of those areas is their Systems Management team and they are looking for someone with an Application Support Background to look after their ITSM applications.

Main Responsibilities: -

* Responsible for the definition, documentation, and safe execution of small to medium-scale projects.
* Analyses and establishes requirements for the implementation of changes in business processes and implements required changes to applications.
* Specifies and configures the ServiceNow application(s) covering all main system functions and requirements including the production of performance management data and reports.
* Designs and produces re-usable test scripts, procedures, and regression test packs (with expected results) to test new and amended software.
* Within a broad area of expertise, investigates issues and other requests for support and determines appropriate actions to take.
* Liaises with application development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.
* Develops and maintains knowledge of the technical specialism

Experience Required: -

* ITSM
* ServiceNow
* Application Support background