Experienced Claims Assessor

Dorking - Hybrid Working

£28,000 per annum DOE PLUS discretionary bonus, 24/7 health support services, 27 days holiday, opportunities to participate in charitable events and much more!

Required: Mon - Friday 09:00AM - 5:00PM

Start date: ASAP

Overview:

An opportunity to join a well-established company based in Guildford. The main focus of this role is to provide financial security and support to the company, whilst maintaining strong customer relationships within and outside the company.

Daily Duties include:

* Provide a high level of customer service at all times through the achievement of service standards and an awareness of customer expectations and perspective
* Investigate all claims within an allocation, reaching a decision as to initial liability and continued validity through the application of medical knowledge and the accurate interpretation of policy documentation, proactively identifying and obtaining all information necessary to the validation of each claim effectively utilising direct contact on all claims unless documented as inappropriate and setting clear management plans.
* Communicate all claims decisions in a timely and appropriate manner and ensure that communication during the assessment process is regular, timely and clearly documented.
* Work with the Customer Care rehabilitation team in promoting and assisting claimants in returning to work
* Build and maintain strong relationships with all customers, co-operating with Sales in developing and maintaining business
* Attend company meetings as representative of Unum
* Work co-operatively within the team and department to meet business needs and ensure appropriate work balance, participating in team social responsibility initiatives.
* Contribute to short-term team and departmental projects.

Sound interesting?...you must have:

* Good level of literacy
* The ability to make autonomous decisions under pressure
* The ability to surface and deal with conflict appropriately
* Self-confidence and the ability to influence others
* A clear ability for logical thought and problem solving



If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Annie Hollidge for more information on the role on annie.hollidge@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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