Customer Service Administrator needed in Orpington, Kent (£21,000 - £25,000 per annum) DOE

Are you interested in working for a successful growing company where the staff feels like this..........?

"Being at SPY is like having another family. It is a great working environment where you are made to feel so welcome. Over the years of being at SPY, I have worked my way up to Senior Administrator and have been supported thoroughly all the way through."

"The Staff are extremely friendly and always so helpful, I do the quotations on the desk and there are always rewards for when we hit target, hard work doesn’t go unnoticed here!"

"Working for SPY is a face paced environment, a great place to work with amazing support through the team's structures. Being part of Spy means being part of the Spy Family"

We have an opening on the team here at Spy Alarms. We seek an experienced Customer Support Administrator to join an expanding, established, and successful team at our Head Office in Orpington on the Service Team.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business with both existing and potential new clients.

You will be performing vital customer support as well as administrative duties including dealing with a high volume of calls, performing basic resets over the phone, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.

We are looking for a competent individual who has a great level of IT and excellent communication skills. You will be articulate, presentable, enthusiastic, well organised, and have great attention to detail.　Ideal candidates will come from a fast-paced service provider-based environment.

Responsibilities:

* Point of contact for customers with queries, complaints, feedback, and requests
* Ensuring timely and professional responses to all incoming and outgoing correspondence, and shared responsibility for your team emails.
* Shared responsibility in answering approx. 25 - 40 calls per day per person.
* Diary management of the engineers and allocating of their jobs
* Providing costings and quotes to customers
* Quoting and ordering parts for jobs
* Invoicing
* Updating systems at all times regarding queries and outcomes

Skills:

* Being flexible
* Using initiative
* Communication and listening
* Information technology
* People management
* Organisation
* Customer service
* Being confident and focused
* Being professional and courteous
* Resolving problems quickly
* Being thorough and analytical

We are offering:

* Competitive salary
* Additional paid commission of between £700 - £1000+ per year
* Ongoing training.
* Auto-enrolment pension scheme
* EAP - Employee Assistance Program
* Onsite parking
* Company incentives/days out!
* Dress down and Pizza Friday!

At Spy, we believe in longevity and promoting from within. We have regular monthly training sessions and offer a competitive starting salary.

As a Service Administrator, you will be working within a fast-paced and fun environment that has regular dress-down days, Pizza Friday, office days out, and the opportunity to earn additional bonuses!

Joining an established and rapidly growing team the starting salary is £21,000 - £25,000 per annum DOE.

Working hours between 8:30 am - 5.00 pm Monday - Friday. 28 days paid annual leave increasing to 33 days with service.

Interviews are available immediately as we are looking for a successful candidate to be in place asap. To be considered for interviews please apply right away!

**Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards**