Entry Level Customer Service Executive

Are you a recent Maths, English or IT graduate?

Are you interested in Tech?

Croydon

Full Time - Permanent

Salary: £21,000pa

Monday to Friday, 09:00AM to 17:00PM

Start date: ASAP!

Overview:



We're looking for a multitasking "learn-it-all" personality who can help with everything from building out processes to helping drivers. We're open for you to help shape this role and there's plenty of opportunity to advance and progress as the company grows.



Fantastic opportunity to join a Tech App company looking for a driven motivated Customer Service Executive! You will be responsible for assisting the appeals department in assessing writing challenges on case-by-case basis.



Responsibilities include:



You are to investigate, assess and respond to written challenges, complaints and queries. The role itself involves a level of quality control as you will be the first in line of interaction between parties. You will be required to ensure that all parking charge notices are applied in line with. You will also have to be report to your manager with weekly updates.



Sounds interesting?…Daily duties include:



* Issuing of PCN'S in ZatPark system
* Placing appeals on hold, and responding to all appeals received
* Managing the inbox and replying to all queries
* Sorting out post, placing appeals letters received on hold, and banking payments (by post)
* Processing transfer of liabilities -received in ZatPark and by post
* Helping out in other ad-hoc duties when necessary



To be successful in this role you'll have:



* A good command in English language and the ability to write letters
* The ability to work well under pressure and to meet deadlines
* The ability to apply discretion and sensitivity in dealing with complicated cases
* Professional, hardworking and prepared to go above and beyond
* Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
* A degree in English/Maths/Tech/IT





If you are interested, please click apply today or please share with anyone you know that may be interested. Alternatively, contact Joan directly on joan.collins@office-angels.com

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