Working for a leading business you will be supporting an established department with handling customer complaints.

Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.

Responsibilities include:

* Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
* Investigating complaints accordingly.
* Providing empathetic customer service, actively listening to the customer and providing advice
* Logging complaints on the company system
* Sending out customer correspondence

Skills and qualities required:

* Enjoy working with customers.
* To understand customer requirements. responding with professionalism.
* Be able to work under pressure.
* Be calm and focused when handling complaints.
* Resilient
* Excellent communication skills
* Excellent English writing & grammar skills
* Previously worked within customer resolution management would be an advantage

This is a short-term role offering work for 2-4 weeks. Hours are Monday to Friday 0900-1700.



New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: nagforjobs