Due to continual growth, we have an exciting opportunity for a Service & Repair Technician to join our Service Division Team.

About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and equipment aftercare support provider for a comprehensive range of Veterinary capital equipment – “from anaesthesia to x-ray, Burtons is the Home of Veterinary Equipment”.

We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working environment. We place the utmost importance on offering extensive opportunities for ongoing training and career development to dedicated individuals, with an overarching ethos of “innovation, quality and service excellence” that is driven by this ongoing investment in our Teams.

The Role
An excellent opportunity for a highly competent Service & Repair Technician to join our Service & Repair Centre Team. The role is based at our Headquarters in Staplehurst, Kent, and provides support to our customers, both in the UK and across Europe.

In this position you will undertake troubleshooting, diagnostics, and reactive repairs on Veterinary specific devices such as, patient monitors, infusion devices, and patient ventilators as well as performing preventative maintenance inspections and routine servicing on end users’ equipment to ensure, performance reliability and compliance.

You will be responsible for accurately documenting all service and repair activities throughout the service lifecycle utilising our Company's ERP system whilst maintaining adherence to Departmental procedures, Service Level Agreements (SLAs), and Company standards in all service deliveries. This will involve collaborating with cross-functional Teams, including engineering, assembly, and quality assurance, to address technical challenges and contribute to the development of effective solutions.

In addition, a key responsibility will be to coordinate closely with Original Equipment Manufacturers (OEMs) and third-party suppliers to procure spare parts, technical manuals, and technical support as necessary.

Successful Candidate
The successful candidate will possess an established background working as a Service & Repair Technician in an electronics engineering, biomedical or associated field, with a proficient knowledge of electronic circuits, mechanical systems, and software interfaces. They will demonstrate a proactive approach and be adept at managing multiple tasks simultaneously in a fast-paced environment. Excellent communication and interpersonal skills are essential, as the role involves regular interaction with customers, together with a detail orientated approach with a commitment to maintaining accurate records and documentation. The ideal candidate will thrive in a collaborative Team environment and exhibit a passion for delivering outstanding Customer Service.

The Role Requires
• Minimum of 3 years’ experience working as a Service & Repair Technician
• Technical qualifications ideally to a minimum of Level 3 Electrical and Electronics Engineering
• Excellent verbal and written communication and interpersonal skills
• Efficient and accurate data entry skills and record maintenance
• Ability to multi-task in a challenging environment
• Excellent time management
• The drive for continuous personal growth and development

The Package
• Starting Salary £37,356 per annum dependent on experience
• Full-time contract, 40 hours per week, Monday to Friday
• 33 holiday days per year (inc. bank holidays)
• Contributory pension scheme
• Opportunities to train and progress
• Countryside-based head office, within short distance of mainline train station
• On-site car parking
• Staff events, such as the Big Summer Party and Awards Scheme

Location
Burtons Medical Equipment Ltd, River Farm Business Park, Chart Hill Road, Staplehurst, Kent. TN12 0RW