Customer Success (Relationship) Manager, Swanley – £45,000 + Bonus

Exclusive role – recruiting on behalf of the UK’s market leader in property reporting services

Are you a driven, solutions-focused leader with experience in residential lettings, inventory, or property management? Do you thrive in fast-paced, high-volume environments and excel at building strong client relationships?

We are recruiting a Customer Success Manager for a market-leading property services business. In this pivotal role, you’ll oversee the end-to-end client journey, manage a high-performing operations team, and ensure exceptional service delivery across national accounts. You’ll also grow and support their affiliate network, manage complaints, and identify opportunities to expand services.

Key Responsibilities:

• Onboard and develop new clients
• Manage national accounts and affiliate network
• Lead, mentor, and develop a customer operations team
• Handle complaints and resolve day-to-day challenges
• Ensure quality control and process excellence
• Identify growth opportunities across client accounts

What They’re Looking For:

• Proven experience in residential lettings, inventory, or property management
• Strong team management and leadership experience
• Excellent relationship-building and communication skills
• Proactive, problem-solving mindset with attention to detail
• Experience in high-volume, service-driven environments
• Tech-savvy with experience of CRM or reporting systems
• Driver with your own vehicle

What’s in it for you:

Competitive salary and bonus structure
Private Medical Insurance
Pension
23 days holiday (increasing with length of service) + Bank Holidays
Free onsite parking
Monday to Friday 09:00 – 17:30 hrs

This is a fantastic opportunity for a customer-focused professional to take ownership of national accounts, lead a team, and play a key role in driving business success.

By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website- www.recsol.co.uk