My client who are part of a larger national organisation are now looking for a customer service/ sales/ administrative person to join their team of 15. Working closely in a team of three.
Your role will be to support and assist predominantly two people, who are in Sales & Procurement.
You will assist with aspects of the after sales process and procurement process. This role is varied and very busy as you will also be involved in taking and making some calls to clients to ensure smooth and continued service of order fulfilment and delivery process. This is a varied role, where working to deadlines to source product to sell to existing clients is key.
Main duties and tasks-
Assisting customer service
Liaising with customers on a daily basis.
Procuring products to sell to an existing client base as product is in high demand.
Receiving and processing new orders from customers.
Recording and responding to any customer problems or complaints.
Assisting with general admin and office work
Assisting with delivery paper work using sage- sending paper work to site staff and customers
Liaise with site staff- keep a morning check-list. Work with logistics to track any late collections
Quotes for the sales team
Keeping a transport matrix- Updating and finding potential new haulage contacts
Skills and Qualifications
Experienced in using all manner of Microsoft office, including outlook and be generally IT literate.
Excellent communication skills both internally and externally
Previous office administration and excellent rapport building skills
experience working in a pressurised office environment
Proficient in Microsoft office including Excel and Word
Friendly telephone manner
Takes pride in work and in self
Team Player who has a can do attitude
Able to work both as part of a team and unsupervised whilst still maintaining a high level of output. Must be flexible and able to prioritise work load and working as a team.
This role is not in a town centre location and therefore you will need to have access to a vehicle and have a driving licence.
Annual basic salary to 24k Working hours: 8.30 am - 5.30 pm Monday - Friday.