Specialist Support Agent

  • Starting from £19k p.a.
  • Chatham, Kent
  • Vanquis Bank

Life feels better when you love your job…

Here at Vanquis we do, and it’s what we believe has contributed most to our success.

Our business has grown so much since we started in 2002 and we’ve achieved this growth by encouraging our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.

Working on a case by case basis your excellent customer service skills will be paramount to ensuring that the right solutions are reached for our customers who are requiring additional support due to their circumstances. Offering superior levels of care you will reach appropriate outcomes whilst ensuring that there is no detriment to our customers. Using various internal tools and your knowledge of relevant regulatory frameworks you'll gain a better understanding of a customer's situation which will assist you in making the right recommendations.

Skills and Experience

•Experience of working within a Collections environment would be advantageous

•Particularly excellent customer service skills are essential

•Experience of working in a financial environment with customers needing additional support is advantageous

•Your communication skills, both written and verbal, will be second to none. You'll be able to adapt to situations and remain calm and composed at all times

•Extremely organised and have the ability to prioritise workload

•You'll be able to foster strong working relationships with other departments within the business as well as external third parties

•Demonstrate a 'self-start' attitude and take responsibility of your own workload to adhere to a high standard

•Self motivated with the desire to hit and achieve targets, whether these are individual or team based incentives

•A positive outlook and be a strong team player

•Able to remain calm during busy periods and work effectively under pressure. Show good resilience when required

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

  • Advertiser: Direct Employer
  • Reference: SSA/09/18