This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
This is a new permanent job, based Mid Kent, offering the successful candidate an opportunity to progress into Digital / project Management / product management!
Our client is a financial services company that needs a new member of staff to sit between IT/Technology, Customer Services/ Call centre teams and their clients to help ensure deliver of Customer support and excellent.
The ideal candidate will have:
* A good understanding of working in customer support / help desk / call centre support environments
* Experience of working to SLA's and meet KPI's
* Talk calmly about technical issues to non technical people
* Have tenacity to see a problem through
* Have excellent appreciation of customer service excellence
* Have keen interest or experience in the technology / digital arena
* Be comfortable taloking to management level
* Willing to provide solutions to problems in meetings
* Be analytical
* Have an eye for detail
We know this is a big ask but this is a real opportunity for someone working in a highly automated / digital environment looking to really grab an opportunity and deliver customer excellence. It could suit a graduate OR someone with several years experience OR someone with transferable skills as long as you have the Customer service understanding.
Any exposure to IT, ITIL, Customer excellence a real bonus.
To start asap, this is a unique role with potential working with corporate companies and individuals as part of a much wider and larger IT / non technical team.
Please email your CV to Roger at Jump IT in the first instance
Advertiser: Agency
Reference: CEARW
Posted on: 2019-04-17 12:37:09
Send me Alert for jobs in:
Kings Hill, Tonbridge and Malling, Kent
Email Address
Customer Service Assistant (Trainee)
Recruitment Solutions South East Ltd
depending on experience
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
This is a new permanent job, based Mid Kent, offering the successful candidate an opportunity to progress into Digital / project Management / product management!
Our client is a financial services company that needs a new member of staff to sit between IT/Technology, Customer Services/ Call centre teams and their clients to help ensure deliver of Customer support and excellent.
The ideal candidate will have:
* A good understanding of working in customer support / help desk / call centre support environments
* Experience of working to SLA's and meet KPI's
* Talk calmly about technical issues to non technical people
* Have tenacity to see a problem through
* Have excellent appreciation of customer service excellence
* Have keen interest or experience in the technology / digital arena
* Be comfortable taloking to management level
* Willing to provide solutions to problems in meetings
* Be analytical
* Have an eye for detail
We know this is a big ask but this is a real opportunity for someone working in a highly automated / digital environment looking to really grab an opportunity and deliver customer excellence. It could suit a graduate OR someone with several years experience OR someone with transferable skills as long as you have the Customer service understanding.
Any exposure to IT, ITIL, Customer excellence a real bonus.
To start asap, this is a unique role with potential working with corporate companies and individuals as part of a much wider and larger IT / non technical team.
Please email your CV to Roger at Jump IT in the first instance
Advertiser: Agency
Reference: CEARW
Posted on: 2019-04-17 12:37:09
I want to receive the latest job alerts for:
jobs in Kings Hill, Tonbridge and Malling, Kent
Customer Service Assistant (Trainee)
Recruitment Solutions South East Ltd
depending on experience
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