Job Title: Third Party Claims Team Leader

Salary: £28,000 - £31,000

Hours: Monday - Friday, 9am - 5pm

Location: Tunbridge Wells





The Company:



My client is a multi-brand and award-winning motor insurance group who are renowned for their staff reward and recognition. Due to the continued success and expansion of the business, our client is now looking to recruit a Third-Party Claims Team Leader to join a dynamic and forward-thinking team.



The Role:



Working in a growing, busy office environment, you will be leading and developing a team of Third-Party PI claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.



You will work in partnership with other Team Leaders and Technical Experts in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals whilst developing your team to deliver a high level of performance.



Responsibilities:



* Ability to understand and guide handlers with third party and personal injury claims
* Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan
* Measure direct reports performance against KPI's and SLA's
* Provide support to the Supervisor/Manager and ensure delivery of performance of direct whilst identifying inefficiencies with processes and procedures and implement changes to achieve improvement
* Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets
* Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs
* Ensure compliance to company reserving and payment philosophy
* Handle team technical referrals on a daily basis
* Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data
* Develop and maintain relationships with key suppliers and Third-Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation
* Handle complaints in line with Company guidelines
* Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager
* Complete audits on team members and put development plans in place to address training needs
* Develop team's technical knowledge
* Assist with the Recruitment needs of the Business including undertaking interviews and putting forward recommendations



Requirements:



* Previous leadership experience in a TP claims environment is desirable

* Demonstrates good leadership skills
* Ability to mentor and train
* Demonstrates a full understanding and ability to implement delivery of department KPI's and SLA's
* Full TP experience in dealing with property damage, credit hire and personal injury