Do you have experience in Customer Services and would like a rewarding role with a difference? Alternatively, you may be looking for a change of career and would like a varied and busy position where no two days are the same. Previous experience is not required for the role but it is essential that you enjoy working in a busy, fast paced environment.
Active Assistance, based in Sevenoaks, Kent are looking for an enthusiastic Customer Service professional to work in the Care Coordination Team. Your role will be to schedule Care Assistants, known to us as Personal Assistants to work with our physically disabled Clients living independently at home. You will be working with a supportive and established team of Care Coordinators who strive on delivering the best service to our Clients.
We have one full time post, Monday to Friday 9am -5.30pm
You will start on a salary of £18,500, on successful completion of probation this will move to £19,500.
The key focus for this Care Coordinator role is to deliver the highest quality and continuity of service to an allocated group of clients through efficient and effective resource planning. This will involve building and maintaining strong working relationships with clients, PA’s and colleagues in order to identify needs and requirements.
Scheduling assignments for Personal Care Assistants (PAs) using the allocation processes and procedures to ensure ‘best fit’ between PA’s skills and experience and Client requirements using Staff Plan.
Enter and maintain all relevant and required data to the Staffplan database system and Roster scheduling system, ensuring all records are kept accurate and up-to-date.
Prepare and maintain client records where appropriate on Staffplan.
Respond quickly and positively to client communications and liaise with Care Service Managers (CSMs) and other colleagues/departments as required.
Monitor PA travel claims
Provide out-of-hours cover including weekends
Work towards achieving measured KPI’s
Provide support to PA’s when required
Working with allocated CSM’s to ensure best knowledge of client – this will include visiting clients to discuss both general and specific requirements.
Interview prospective new PAs during the recruitment process.
Occasional visits to client homes with a CSM to complete a client home visit and further understand the needs of the client.
SPECIFIC SKILLS AND EXPERIENCE REQUIRED
Good general education
Experience in a Service and/or Customer focused role would be beneficial
Excellent planning and organizational skills
Team player with excellent verbal & written communication skills
Close attention to detail
Good IT/Computer skills
Previous experience of scheduling or planning would be an advantage
Previous experience of working in an office environment is essential
BENEFITS and HOURS
22 days holiday plus bank holidays
NEST Pension Scheme
Monday – Friday, 9.00am to 5.30pm
Out of hours on call cover as per rota (you will receive an additional payment for this)
No agencies please
Please note only successful applicants will be contacted
Recruitment Hotline - Call 01732 749 175