We are currently recruiting for a Reservations Executive with strong organisational skills and a keen eye for detail along with the determination to produce results in a pressurised work environment. An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals.

Key Duties:

• Pro-actively seek to develop and maintain full knowledge company product ranges
• Answer and deal efficiently with a high volume of phone calls and e-mails
• Processing reservations and understanding special rates and contracts
• Handling customers and suppliers in a prompt, friendly and efficient manner both by telephone and in writing.
• Providing booking advice and assistance for our customers and suppliers.
• Ability to multi task and take on additional tasks as required by management
• Ensure all confirmations and bookings are processed correctly
• Process client payments
• Deal with customer/supplier issues and complaints
• Attending trade nights and fam trips to develop product knowledge
• Liaising with suppliers
• Working as a team with all employees, ensuring your fellow staff members have additional support as and when required

Key Requirements:

• Excellent customer service skills with a confident telephone manner
• Confident and passionate about learning and succeeding in the role
• The applicant needs to have strong commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to respond to tight deadlines.
• Excellent negotiation skills
• Excellent organisational and planning skills.
• The ability to build effective relationships
• The ability to deal with competing priorities effectively
• Self-motivated and good working under pressure whilst maintaining a cheerful disposition
• A good knowledge of Word, Excel. Training will be provided on our in-house system
• Strong numeracy and written and verbal communication skills (English)
• The ability to handle multiple projects, whilst maintaining meticulous attention to detail and a “can do attitude”.
• An enthusiastic and strong team player
• Additional languages desirable particularly German or French as is a knowledge of UK and Northern European cities

Perks:
• Flexi time offered upon successful completion of the probation period
• Perk box entitlements
• Quarterly office entertainment
• Summer and Christmas Parties
• Fam trips
• Discounted attractions


Normal working hours: 9.00 a.m. to 5.30 p.m. Monday to Friday
Salary - £18K

(Ash Employment Services Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity).