Customer Service Representative
  £17500 - £19000
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Care Representative
Tunbridge Wells
£17500 - £19000

Barker Munro has a brand new opportunity to work within the Customer Relations team of a well known, highly successful Motor Insurer. You will proactively manage your own caseload of less complex and supplier complaints. In this role you will take ownership of individual cases and resolve complaints in line with agreed standards and FCA regulations, whilst ensuring the customer receives a first class service at all times.

Responsibilities:
• Proactively manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements, from receipt to conclusion. Ensure a fair and clear outcome is reached in accordance with TCF principles.
• For each complaint, establish telephone contact with customers to gain a full understanding of their concerns in order to progress to a fair outcome as quickly as possible. Make follow up contact to discuss the outcome reached.
• Liaise with other business areas to find quick solutions to the complaint. Contact internal and external parties for relevant information required to investigate and close the complaint.
• Escalate complaints where necessary to the wider complaints handling team for resolution.

We are seeking applications from candidates with customer service experience supported by knowledge of FCA and FOS regulatory guidelines. First class customer service skills and a positive approach are essential.
If you are interested in applying for the Customer Service role, please send your CV to Barker Munro Recruitment Ltd, using the relevant link.


For all the latest news and jobs, follow us on Twitter @BarMunRecruit

By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk


Advertiser: Agency

Reference: BM13721

Posted on: 2020-01-14 22:11:32

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Customer Service Representative
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  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Care Representative
Tunbridge Wells
£17500 - £19000

Barker Munro has a brand new opportunity to work within the Customer Relations team of a well known, highly successful Motor Insurer. You will proactively manage your own caseload of less complex and supplier complaints. In this role you will take ownership of individual cases and resolve complaints in line with agreed standards and FCA regulations, whilst ensuring the customer receives a first class service at all times.

Responsibilities:
• Proactively manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements, from receipt to conclusion. Ensure a fair and clear outcome is reached in accordance with TCF principles.
• For each complaint, establish telephone contact with customers to gain a full understanding of their concerns in order to progress to a fair outcome as quickly as possible. Make follow up contact to discuss the outcome reached.
• Liaise with other business areas to find quick solutions to the complaint. Contact internal and external parties for relevant information required to investigate and close the complaint.
• Escalate complaints where necessary to the wider complaints handling team for resolution.

We are seeking applications from candidates with customer service experience supported by knowledge of FCA and FOS regulatory guidelines. First class customer service skills and a positive approach are essential.
If you are interested in applying for the Customer Service role, please send your CV to Barker Munro Recruitment Ltd, using the relevant link.


For all the latest news and jobs, follow us on Twitter @BarMunRecruit

By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk


Advertiser: Agency

Reference: BM13721

Posted on: 2020-01-14 22:11:32

I want to receive the latest job alerts for:

jobs in Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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