This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
An exciting new opportunity has become available for a Customer Coordinator to join an established client based in Sevenoaks.
The successful candidate will be the first point of contact for customers wishing to discuss their orders or deliveries in a call centre environment.
Responsibilities:
* Process orders from customers ensuring that they receive the right goods on the right date at the agreed rate.
* Build excellent relationships with customers and work closely with the internal and external Sales team
* Ensure the customer journey is maintained and an excellent level of service experienced.
* Answer general sales calls and queries in a professional manner
* Liaise with Hauliers and Logistics Manager to ensure prompt deliveries and address any issues immediately
* Deal with invoice queries and discrepancies
* Make out going delivery confirmation calls
* Complaint handling and escalation of severe complaints to the right areas drawing attention to high risk issues immediately.
* Ensure waiting time payments and other fees are invoiced and payment received.
* Carry out any administration duties as required
Requirements:
* A good professional communicator
* Customer Service and Data Input experience
* Working knowledge of Microsoft Word, Excel & Outlook
* Attention to detail and accuracy
Advertiser: Agency
Reference: RF/CCS/BG
Posted on: 2019-03-19 13:52:54
Send me Alert for jobs in:
Sevenoaks, Kent
Email Address
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
An exciting new opportunity has become available for a Customer Coordinator to join an established client based in Sevenoaks.
The successful candidate will be the first point of contact for customers wishing to discuss their orders or deliveries in a call centre environment.
Responsibilities:
* Process orders from customers ensuring that they receive the right goods on the right date at the agreed rate.
* Build excellent relationships with customers and work closely with the internal and external Sales team
* Ensure the customer journey is maintained and an excellent level of service experienced.
* Answer general sales calls and queries in a professional manner
* Liaise with Hauliers and Logistics Manager to ensure prompt deliveries and address any issues immediately
* Deal with invoice queries and discrepancies
* Make out going delivery confirmation calls
* Complaint handling and escalation of severe complaints to the right areas drawing attention to high risk issues immediately.
* Ensure waiting time payments and other fees are invoiced and payment received.
* Carry out any administration duties as required
Requirements:
* A good professional communicator
* Customer Service and Data Input experience
* Working knowledge of Microsoft Word, Excel & Outlook
* Attention to detail and accuracy
Advertiser: Agency
Reference: RF/CCS/BG
Posted on: 2019-03-19 13:52:54
I want to receive the latest job alerts for:
jobs in Sevenoaks, Kent
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual