Customer Service Coordinator

  • £19500 - £20500 per annum + company benefits
  • Sevenoaks, Kent
  • Pearson Whiffin Recruitment

An exciting new opportunity has become available for a Customer Coordinator to join an established client based in Sevenoaks.

The successful candidate will be the first point of contact for customers wishing to discuss their orders or deliveries in a call centre environment.

Responsibilities:

* Process orders from customers ensuring that they receive the right goods on the right date at the agreed rate.

* Build excellent relationships with customers and work closely with the internal and external Sales team

* Ensure the customer journey is maintained and an excellent level of service experienced.

* Answer general sales calls and queries in a professional manner

* Liaise with Hauliers and Logistics Manager to ensure prompt deliveries and address any issues immediately

* Deal with invoice queries and discrepancies

* Make out going delivery confirmation calls

* Complaint handling and escalation of severe complaints to the right areas drawing attention to high risk issues immediately.

* Ensure waiting time payments and other fees are invoiced and payment received.

* Carry out any administration duties as required

Requirements:

* A good professional communicator

* Customer Service and Data Input experience

* Working knowledge of Microsoft Word, Excel & Outlook

* Attention to detail and accuracy

  • Advertiser: Agency
  • Reference: RF/CCS/BG