Customer Service Coordinator
  Depending on experience
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Blue Arrow are proud to be partnering with a established provider of transport for mental health patients across the local area.

If you are compassionate, empathetic and have the ability to keep calm under pressure, prioritise workload and think on your feet then please read on.

The role of the Deployment Coordinator is at the centre of this companies control room and responsible for the deploying the safe transportation of service users and coordinating the Mental Health Transport Assistants.

You will be required to work 12 hour shifts between 8am and 9pm working to a shift pattern of 3 days on and 3 days off which will include weekends and bank holidays.

Responsibilities will include;

- Answer and effectively respond to incoming calls and emails in a timely and professional manner.
- Dispatch crews to bookings with due consideration to patient care, risk assessments in a cost effective manner, efficiently utilising resources across the business.
- Use of IT systems including command and control systems and mapping software.
- Take accurate records of information provided by clients and and sanity check that all required data is received to support colleagues to complete their duties.
- To ensure that all complaints and compliments are handled and escalate when appropriate. 
- To  take accurate reports and investigate all relevant incidents within the CQC/IMF framework guidelines.
- Assist with the implantation of an effective crew rota by providing accurate reporting on crew sickness.
- Adhoc admin duties

You will be provided with a thorough training programme to support you in the development of this crucial role.

My client will also require you to complete an enhanced DBS check due to the sensitive nature of information you will be privilege to, this will not be at any cost to you.

This is NOT a call centre environment but an operations centre which is the very hub of my clients organisation.

Experience of a similar role will be advantageous, but not a necessity. What is important is the the successful applicant is committed to their responsibilities, professional in their approach, has understanding of the implications which may occur if tasks are not carried out correctly. You will be a strong communicator who has the ability to take charge of a situation whilst remaining calm and professional.

For any further information, please apply via the online portal or contact Nicola on 01622 662144


Advertiser: Agency

Reference: NKC22032

Posted on: 2019-04-19 14:23:43

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Customer Service Coordinator
  Depending on experience
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Blue Arrow are proud to be partnering with a established provider of transport for mental health patients across the local area.

If you are compassionate, empathetic and have the ability to keep calm under pressure, prioritise workload and think on your feet then please read on.

The role of the Deployment Coordinator is at the centre of this companies control room and responsible for the deploying the safe transportation of service users and coordinating the Mental Health Transport Assistants.

You will be required to work 12 hour shifts between 8am and 9pm working to a shift pattern of 3 days on and 3 days off which will include weekends and bank holidays.

Responsibilities will include;

- Answer and effectively respond to incoming calls and emails in a timely and professional manner.
- Dispatch crews to bookings with due consideration to patient care, risk assessments in a cost effective manner, efficiently utilising resources across the business.
- Use of IT systems including command and control systems and mapping software.
- Take accurate records of information provided by clients and and sanity check that all required data is received to support colleagues to complete their duties.
- To ensure that all complaints and compliments are handled and escalate when appropriate. 
- To  take accurate reports and investigate all relevant incidents within the CQC/IMF framework guidelines.
- Assist with the implantation of an effective crew rota by providing accurate reporting on crew sickness.
- Adhoc admin duties

You will be provided with a thorough training programme to support you in the development of this crucial role.

My client will also require you to complete an enhanced DBS check due to the sensitive nature of information you will be privilege to, this will not be at any cost to you.

This is NOT a call centre environment but an operations centre which is the very hub of my clients organisation.

Experience of a similar role will be advantageous, but not a necessity. What is important is the the successful applicant is committed to their responsibilities, professional in their approach, has understanding of the implications which may occur if tasks are not carried out correctly. You will be a strong communicator who has the ability to take charge of a situation whilst remaining calm and professional.

For any further information, please apply via the online portal or contact Nicola on 01622 662144


Advertiser: Agency

Reference: NKC22032

Posted on: 2019-04-19 14:23:43

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

Similar Jobs:

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

  Thanet, Kent

Customer Service Advisor

  Premier Work Support

  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

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