IT Support Manager

Up to £45,000 (dependent on experience)

Car Allowance

Pension Scheme

25 days Annual Leave plus Bank Holidays

Monday to Friday 9am to 17:30pm.

Netbox Recruitment are working with a leading software and marketing solutions company based in Gillingham to recruit an IT Support Manager.

About the Role

* To lead and motivate a team of Customer Support Technicians.

* Execute and implement the Support Strategy and target KPI's

* Provide consistent high levels of support

* Actively promote and continually enhance the support function, looking to reduce the total cost of ownership.

* Assess skill gap and create training matrix to ensure support staff are properly trained

* Participate in the recruitment process and interviewing potential team members

* Strategically forecast and plan trends affecting the department and communicate action plans with senior managers

* Handle high level customer escalations

* Working with other Heads of Departments to collaborate and ensure alignment on strategy and vision for the company

The ideal candidate will have:

* 5 years or more IT technical support experience in a manager or senior position

* Full lifecycle exposure and understanding through modern methodologies (Agile)

* Strong written and verbal communication skills

* Strong understanding of support methodologies, best practices and KPI Management

* Experience of utilising IT Service Management systems to effectively manage, allocate and monitor support tasks

* Capable of technical deep dives into reported issues, networking, operation system and applications

If you would like to find out more about this role and the company, please don't hesitate to contact Stacey Cooper on 01732 671121. Or apply today.