Tier 3 Support Engineer
  £25000 - £30000 per annum
  Ramsgate, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Atlas Recruitment Group are currently recruiting for a Tier 3 Remote Support Engineer based in Ramsgate, Kent.

We are currently working closely with one of the top Managed Service Providers in Kent to find a Tier 3 Remote Support Engineer. Our client specialise in providing a support service to their long-lasting clients across Kent and London and due to continued growth, are now looking to add to their team.

As a Tier 3 Remote Support Engineer you will essentially be final point of escalation within the support team for issues customers may have. Some of the responsibilities are listed below:-

* Handling escalated calls from 1st/2nd line team members
* Testing, raising and managing system issues
* Mentoring more junior members of the team around issues they cannot resolve
* Aiming to resolve tickets as soon as possible
* Logging tickets onto the system for audit purposes
* Handling issues over both phone, email or remote session

The below is essential:-

* 3-5 years' experience within a Managed Service environment
* MCSA or MCSE qualification (or other relevant qualification)

My client are looking to pay a starting salary of £25-30,000 DOE + discretionary £5,000 bonus + benefits package

If the above sounds like something you're interested in, click the 'apply' button and submit an up to date copy of your CV for immediate consideration


Advertiser: Agency

Reference: 123MP - 3000

Posted on: 2019-03-26 16:56:41

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Tier 3 Support Engineer
  £25000 - £30000 per annum
  Ramsgate, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Atlas Recruitment Group are currently recruiting for a Tier 3 Remote Support Engineer based in Ramsgate, Kent.

We are currently working closely with one of the top Managed Service Providers in Kent to find a Tier 3 Remote Support Engineer. Our client specialise in providing a support service to their long-lasting clients across Kent and London and due to continued growth, are now looking to add to their team.

As a Tier 3 Remote Support Engineer you will essentially be final point of escalation within the support team for issues customers may have. Some of the responsibilities are listed below:-

* Handling escalated calls from 1st/2nd line team members
* Testing, raising and managing system issues
* Mentoring more junior members of the team around issues they cannot resolve
* Aiming to resolve tickets as soon as possible
* Logging tickets onto the system for audit purposes
* Handling issues over both phone, email or remote session

The below is essential:-

* 3-5 years' experience within a Managed Service environment
* MCSA or MCSE qualification (or other relevant qualification)

My client are looking to pay a starting salary of £25-30,000 DOE + discretionary £5,000 bonus + benefits package

If the above sounds like something you're interested in, click the 'apply' button and submit an up to date copy of your CV for immediate consideration


Advertiser: Agency

Reference: 123MP - 3000

Posted on: 2019-03-26 16:56:41

I want to receive the latest job alerts for:

jobs in Ramsgate, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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