Very few companies (If any!) can say that they store their client’s data in one of the most physically secure Data-Centre and Managed Services locations in the country…. Our 2 nuclear blast-proof underground bunkers are the Ultra-Secure option for companies who believe that data security is intrinsic to their culture and success.

Working days 9.00am-5.30pm mainly with flexibility needed to cover occasional shifts in Sandwich, Kent .

Working within our busy Service Desk, this is a varied role including logging, resolving or referring of all incidents recorded via the IT service desk from point of initial contact through to resolution / escalation or closure within targeted service levels. Working with your team to deliver remote hands support, provide customer escorts, network cabling and server racking and being epic at assisting in the resolution of outstanding incidents, will all be business as usual for you!

We look forward to welcoming applications from candidates:

Whose focus is on our customers
Who thrive in a pressurised environment and love to multi-task
Who have great communication skills – both written and verbal
Who are great at organising their own workload and enjoys writing short reports
Self-motivated and able to work under own initiative
Who love to be innovative in respect of service support and ways in which it can be improved
To be epic at this role you will be a great communicator, with a flexible approach who is able to think pragmatically around problems and ensure our customers have a superb experience. Basic knowledge of IT and networking technologies and awareness of Open Source and Microsoft products.