Service Administrator
  £16 - £22K depending on experience
  Paddock Wood, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Established for over 23 years and with an outstanding reputation, we are a friendly, successful and ambitious company conveniently located in the heart of Kent and within easy reach of Tonbridge, Tunbridge Wells and Maidstone. With continued and rapid growth year-on-year, we are now planning our next exciting period of future business growth. With further investment in more staff and with the best years yet to come, now is the perfect time to join us and be a part of our next chapter and continued success.

We are looking for a competent person to join our team of IT Engineers as a Service Administrator
Main duties are:

Answering telephone calls from Customers and logging tickets to dispatch to a team of Engineers
Arrange onsite visits for Engineers
Function as the customer’s single point-of-contact for ticket logging and the support line
Dispatch/Re-dispatch tickets minimising risk of neglected tickets and striving for Service Quality.
Own the organisation of engineers calendars

Key Competencies:
Passionate about customer service always striving to deliver and positively affect the customer experience outcome
Knowledge and experience of management methods and techniques.
Strong organisational and customer service skills.
Skill in organising tasks with a strong customer orientation.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to work in a team and communicate effectively.
Service awareness of all organisation’s key IT services for which support is being provided.
Self-motivated with the ability to work in a fast moving environment.
Positive and passionate about Services and technology

Company benefits include 25 days holiday, company annual bonus, generous pension scheme. Perkbox, complimentary fruit and soft drinks are provided to all employees. We hold up to 3 social events per year and cover the costs for this.

To apply please click the apply online button

***No recruitment companies please***


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-24 16:41:29

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Service Administrator
  £16 - £22K depending on experience
  Paddock Wood, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Established for over 23 years and with an outstanding reputation, we are a friendly, successful and ambitious company conveniently located in the heart of Kent and within easy reach of Tonbridge, Tunbridge Wells and Maidstone. With continued and rapid growth year-on-year, we are now planning our next exciting period of future business growth. With further investment in more staff and with the best years yet to come, now is the perfect time to join us and be a part of our next chapter and continued success.

We are looking for a competent person to join our team of IT Engineers as a Service Administrator
Main duties are:

Answering telephone calls from Customers and logging tickets to dispatch to a team of Engineers
Arrange onsite visits for Engineers
Function as the customer’s single point-of-contact for ticket logging and the support line
Dispatch/Re-dispatch tickets minimising risk of neglected tickets and striving for Service Quality.
Own the organisation of engineers calendars

Key Competencies:
Passionate about customer service always striving to deliver and positively affect the customer experience outcome
Knowledge and experience of management methods and techniques.
Strong organisational and customer service skills.
Skill in organising tasks with a strong customer orientation.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to work in a team and communicate effectively.
Service awareness of all organisation’s key IT services for which support is being provided.
Self-motivated with the ability to work in a fast moving environment.
Positive and passionate about Services and technology

Company benefits include 25 days holiday, company annual bonus, generous pension scheme. Perkbox, complimentary fruit and soft drinks are provided to all employees. We hold up to 3 social events per year and cover the costs for this.

To apply please click the apply online button

***No recruitment companies please***


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-24 16:41:29

I want to receive the latest job alerts for:

jobs in Paddock Wood, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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