Neighbourhood Operations Manager

  • Up to £52,198 per annum (offered dependent upon experience) plus Car Allowance of £1,921 per annum
  • Ashford, Kent
  • Moat

Moat is one of the top 30 housing associations in the UK with 20,000 homes spread across south east London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too – last year we delivered 664. Our ambition is simple - to bring an end to housing need.

We are looking for a Neighbourhood Operations Manager in Ashford; based at the Stanhope Library, you're at the heart of the community. You'll lead and manage your local team of Neighbourhood Services Managers and Neighbourhood Housing Assistants, fostering a strong performance culture.

You need an excellent grasp of complex tenancy and leasehold matters, including forging excellent relationships with managing agents in the heart of your local business zone. As the Neighbourhood Operations Manager for East Kent, you will manage our PFI contract with Ashford Borough Council, building good working relationships with them.

You’ll act as role model, showing the professionalism that we expect, but you’ll also recognise that work should be fun, and your personality will reflect this with the steps you take to motivate your team. Your strong interpersonal skills will ensure excellent relationships with other colleagues around the business and beyond, working effectively with our managing agents and local authority partners. You recognise that customer service is all about getting the basics right, and this requires a team effort to achieve it.

Innovation, dynamism and creativity are all important attributes. You’ll be digitally savvy. You want your team to be as effective as they can be whilst out in their communities, and you’ll ensure they have the right technology to do this. Importantly, you’ll be the person to be relied on to develop and deliver new online services for our customers, bringing with you fresh ideas that you’re keen to take forward!

There is no denying, this is a fast paced role, you’re therefore tenacious, hard-working, and work well under pressure. Housing management is exciting and deeply rewarding, for you this isn’t a job, it’s a career.

Entry requirements:

A good standard of education, with excellent verbal, written and numerical skills.

A thorough understanding of Landlord, Leasehold and Tenant legislation and best practice in the field, in relation to all tenure types.

An understanding of Welfare Benefits, particularly Housing Benefits.

Knowledge of occasions that require liaison with Social Services (eg child protection, domestic violence).

Appropriate means of transport.

An ability to undertake work outside of normal office hours to meet the needs of the business.

Desirable to have a formal housing qualification (CIH) or a post graduate qualification in a housing related subject.

In return for your hard work, we will reward you with:

Salary up to £52,198 per annum (offered dependent upon experience)

Car allowance of £1,921 per annum

Generous annual leave entitlement with the flexibility to buy and sell more annual leave

Pension scheme and life assurance

Training and development including accredited management courses, further education sponsorship, professional subscriptions, leadership development programmes and a culture of internal development

Health and wellbeing including an employee assistance programme and a selection of optional initiatives.

Interested in applying?

Please submit your online application, evidencing the skills and experience you can bring to Moat by 23:00 on Sunday 09 June 2019.

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