Senior IT Support Engineer - 2nd Line - Chatham, Kent - Up to £37,000 - ASAP Start

I currently have an excellent opportunity available for a Senior IT Support Engineer to carry out 2nd Line support on telephony and network hardware across the business. You will be a technical lead in your area (Networks & Telephony) and it will include managing projects, carrying out maintenance, updating software, providing at desk support to all levels of staff and general Infrastructure support duties.

Daily duties

* Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
* Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
* Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
* Plan and implement all hardware and software upgrades, both from a technical & user perspective.
* Accountability for chosen security network and telephony appliances
* Responsibility for maintenance, supporting config and firmware of all network and Telephony equipment
* Create a maintenance roadmap for Network and Telephony devices that ensures compliance at defined levels.
* Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
* Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.
* Where required review all technical input into new projects and initiatives where appropriate.
* Manage Technology stakeholder relationships both internally and externally to ensure all IT quality standards are met and that all IT project milestones are achieved.
* Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Skills required

* Proven background in upgrading and maintaining networks and telephony
* Excellent knowledge of DNS, DHCP, Active directory and Domain controllers
* Configuration of network appliances routers / switches
* Windows Server (2008 to 2016)
* Cisco management tools are highly beneficial
* Excellent verbal communications skills



Senior IT Support Engineer - 2nd Line - Chatham, Kent - Up to £37,000 - ASAP Start