This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Established in 2005, VooServers is a small but rapidly growing cloud services provider based in Maidstone, Kent looking for an enthusiastic helpdesk technician to join the service desk team.
The Role
The role will primarily involve logging of new calls and e-mails on our CRM system and conducting initial fault finding and diagnostics before escalating on to more senior team members if required. The role will also involve reviewing monitoring alerts from servers and maintaining backups.
The role is ideal for someone who has a minimum of 1 years’ experience working in a 1st line I.T. support role and is keen to learn a variety of new skills in cloud and data centre operations.
Working hours would be on a rotation basis with shifts of either 08:00-16:30 or 10:00-18:30. Some additional out of hours cover will also be required on a rotation basis after the first year.
Core Responsibilities:
• Ensuring a high level of customer service is delivered.
• Answering and logging support calls from clients.
• Initial fault finding and information gathering on support issues.
• Monitoring service dashboards and responding to any incidents.
• Monitoring and maintaining backups.
• Reporting to the 1st line supervisor
The ideal candidate will have:
• A minimum of 1 years experience in a 1st line or higher role.
• A high level of attention to detail
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Ability to problem solve with assistance from colleagues and online research is essential.
• Very good organisational and time management skills
Technical Skills
• Good understanding of desktop operating systems
• Good understanding of business applications such as Office, Sage etc.
• Some experience with server technologies such as Exchange, Active Directory, SQL.
• Some knowledge of Linux technologies is beneficial.
• Some knowledge of networking is beneficial.
• Some knowledge of server hardware is beneficial.
The Package
• Salary - £17,000-20,000
• Benefits – Mobile Phone allowance
• 20 Days Holiday (Increasing to 25 Days) + Public Holidays
**Agency applications not accepted**
Advertiser: Direct Employer
Reference:
Posted on: 2019-05-28 09:41:52
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Maidstone, Kent
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Junior Installation Technician
The Lift Interior Company
Salary starting from £25,000
North Kent College
£25,686 per annum
Underwriting Operations Technician
MW Appointments
£40000.00 - £45000.00 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Established in 2005, VooServers is a small but rapidly growing cloud services provider based in Maidstone, Kent looking for an enthusiastic helpdesk technician to join the service desk team.
The Role
The role will primarily involve logging of new calls and e-mails on our CRM system and conducting initial fault finding and diagnostics before escalating on to more senior team members if required. The role will also involve reviewing monitoring alerts from servers and maintaining backups.
The role is ideal for someone who has a minimum of 1 years’ experience working in a 1st line I.T. support role and is keen to learn a variety of new skills in cloud and data centre operations.
Working hours would be on a rotation basis with shifts of either 08:00-16:30 or 10:00-18:30. Some additional out of hours cover will also be required on a rotation basis after the first year.
Core Responsibilities:
• Ensuring a high level of customer service is delivered.
• Answering and logging support calls from clients.
• Initial fault finding and information gathering on support issues.
• Monitoring service dashboards and responding to any incidents.
• Monitoring and maintaining backups.
• Reporting to the 1st line supervisor
The ideal candidate will have:
• A minimum of 1 years experience in a 1st line or higher role.
• A high level of attention to detail
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Ability to problem solve with assistance from colleagues and online research is essential.
• Very good organisational and time management skills
Technical Skills
• Good understanding of desktop operating systems
• Good understanding of business applications such as Office, Sage etc.
• Some experience with server technologies such as Exchange, Active Directory, SQL.
• Some knowledge of Linux technologies is beneficial.
• Some knowledge of networking is beneficial.
• Some knowledge of server hardware is beneficial.
The Package
• Salary - £17,000-20,000
• Benefits – Mobile Phone allowance
• 20 Days Holiday (Increasing to 25 Days) + Public Holidays
**Agency applications not accepted**
Advertiser: Direct Employer
Reference:
Posted on: 2019-05-28 09:41:52
I want to receive the latest job alerts for:
jobs in Maidstone, Kent
Junior Installation Technician
The Lift Interior Company
Salary starting from £25,000
North Kent College
£25,686 per annum
Underwriting Operations Technician
MW Appointments
£40000.00 - £45000.00 per annum
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