1st Line I.T. Support Technician
  £17-20k per Annum
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Established in 2005, VooServers is a small but rapidly growing cloud services provider based in Maidstone, Kent looking for an enthusiastic helpdesk technician to join the service desk team.


The Role
The role will primarily involve logging of new calls and e-mails on our CRM system and conducting initial fault finding and diagnostics before escalating on to more senior team members if required. The role will also involve reviewing monitoring alerts from servers and maintaining backups.


The role is ideal for someone who has a minimum of 1 years’ experience working in a 1st line I.T. support role and is keen to learn a variety of new skills in cloud and data centre operations.


Working hours would be on a rotation basis with shifts of either 08:00-16:30 or 10:00-18:30. Some additional out of hours cover will also be required on a rotation basis after the first year.


Core Responsibilities:
• Ensuring a high level of customer service is delivered.
• Answering and logging support calls from clients.
• Initial fault finding and information gathering on support issues.
• Monitoring service dashboards and responding to any incidents.
• Monitoring and maintaining backups.
• Reporting to the 1st line supervisor

The ideal candidate will have:
• A minimum of 1 years experience in a 1st line or higher role.
• A high level of attention to detail
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Ability to problem solve with assistance from colleagues and online research is essential.
• Very good organisational and time management skills


Technical Skills
• Good understanding of desktop operating systems
• Good understanding of business applications such as Office, Sage etc.
• Some experience with server technologies such as Exchange, Active Directory, SQL.
• Some knowledge of Linux technologies is beneficial.
• Some knowledge of networking is beneficial.
• Some knowledge of server hardware is beneficial.


The Package
• Salary - £17,000-20,000
• Benefits – Mobile Phone allowance
• 20 Days Holiday (Increasing to 25 Days) + Public Holidays


**Agency applications not accepted**


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-28 09:41:52

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1st Line I.T. Support Technician
  £17-20k per Annum
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Established in 2005, VooServers is a small but rapidly growing cloud services provider based in Maidstone, Kent looking for an enthusiastic helpdesk technician to join the service desk team.


The Role
The role will primarily involve logging of new calls and e-mails on our CRM system and conducting initial fault finding and diagnostics before escalating on to more senior team members if required. The role will also involve reviewing monitoring alerts from servers and maintaining backups.


The role is ideal for someone who has a minimum of 1 years’ experience working in a 1st line I.T. support role and is keen to learn a variety of new skills in cloud and data centre operations.


Working hours would be on a rotation basis with shifts of either 08:00-16:30 or 10:00-18:30. Some additional out of hours cover will also be required on a rotation basis after the first year.


Core Responsibilities:
• Ensuring a high level of customer service is delivered.
• Answering and logging support calls from clients.
• Initial fault finding and information gathering on support issues.
• Monitoring service dashboards and responding to any incidents.
• Monitoring and maintaining backups.
• Reporting to the 1st line supervisor

The ideal candidate will have:
• A minimum of 1 years experience in a 1st line or higher role.
• A high level of attention to detail
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Ability to problem solve with assistance from colleagues and online research is essential.
• Very good organisational and time management skills


Technical Skills
• Good understanding of desktop operating systems
• Good understanding of business applications such as Office, Sage etc.
• Some experience with server technologies such as Exchange, Active Directory, SQL.
• Some knowledge of Linux technologies is beneficial.
• Some knowledge of networking is beneficial.
• Some knowledge of server hardware is beneficial.


The Package
• Salary - £17,000-20,000
• Benefits – Mobile Phone allowance
• 20 Days Holiday (Increasing to 25 Days) + Public Holidays


**Agency applications not accepted**


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-28 09:41:52

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Junior Installation Technician

  The Lift Interior Company

  Salary starting from £25,000

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Test, Inspection & Calibration Technician

  Puretone Ltd

  Negotiable to £28k DOE

  Rochester, Kent

Residential Support Officer

  North Kent College

  £25,686 per annum

  Hadlow, Tonbridge and Malling, Kent

Broker Support Technician

  MW Appointments

  Negotiable

  City of London, Greater London

Underwriting Operations Technician

  MW Appointments

  £40000.00 - £45000.00 per annum

  City of London, Greater London

Test and Repair Technician

  New Appointments Group

  Negotiable

  Thanet, Kent

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