Team Leader - Insurance Claims Handler
  £21000-£27000
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Clark James are working with a leading Insurance business looking for a team leader with Insurance industry or motor claims knowledge for this unique and rewarding role.

Role and Responsibilities

• Provides encouragement to team members, including communicating team goals and identifying areas for training and development
• Leads through example, providing quality customer service, including managing a small portfolio of claims, answering customer enquiries, and effectively handling customer complaints
• Managing the incoming call volumes for the Supplier Liaison Team with the required Service Level Agreement
• Assists management with hiring processes and new team member training
• Review payments for authorisation within set financial boundaries, rejecting when necessary
• Audits claims and calls, and provides constructive one to one feedback
• Support and help team members with any questions/problems
• Communicates deadlines and targets to team members
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive, clear, and detailed reports about team performance, objectives, and deadlines
• Supports team manager and performs management duties when manager is absent or out of office

Experience:

Existing team leader experience working for an insurer or as a motor claims handler(ideally); and/or has worked in a customer service environment with identified leadership skills

Apply today in strict confidence for an immediate interview!

Keywords: team leader, customer service manager, claims team leader, claims manager, insurance claims, claims jobs in Kent, Insurance jobs in Kent, call centre, motor claims.


Advertiser: Agency

Reference: DSCJ1451

Posted on: 2020-10-09 14:23:45

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Team Leader - Insurance Claims Handler
  £21000-£27000
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Clark James are working with a leading Insurance business looking for a team leader with Insurance industry or motor claims knowledge for this unique and rewarding role.

Role and Responsibilities

• Provides encouragement to team members, including communicating team goals and identifying areas for training and development
• Leads through example, providing quality customer service, including managing a small portfolio of claims, answering customer enquiries, and effectively handling customer complaints
• Managing the incoming call volumes for the Supplier Liaison Team with the required Service Level Agreement
• Assists management with hiring processes and new team member training
• Review payments for authorisation within set financial boundaries, rejecting when necessary
• Audits claims and calls, and provides constructive one to one feedback
• Support and help team members with any questions/problems
• Communicates deadlines and targets to team members
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive, clear, and detailed reports about team performance, objectives, and deadlines
• Supports team manager and performs management duties when manager is absent or out of office

Experience:

Existing team leader experience working for an insurer or as a motor claims handler(ideally); and/or has worked in a customer service environment with identified leadership skills

Apply today in strict confidence for an immediate interview!

Keywords: team leader, customer service manager, claims team leader, claims manager, insurance claims, claims jobs in Kent, Insurance jobs in Kent, call centre, motor claims.


Advertiser: Agency

Reference: DSCJ1451

Posted on: 2020-10-09 14:23:45

I want to receive the latest job alerts for:

jobs in Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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