Customer Service Representative

Job Title: Customer Service Representative

Salary: £17,500

Hours: Monday - Friday, 9am to 5pm

Location: Whitstable

Overview:

My client is a multi-brand and award-winning motor insurance group who are renowned for their staff reward and recognition. Due to the continued success and expansion of the business, our client is now looking to recruit a Customer Service Representative to join a dynamic and forward-thinking team.

Responsibilities:

* Effectively handle all calls (inbound and outbound), to maximise targets through the provision of effective and efficient communication and negotiation skills

* To provide effective customer service by handling calls and facilitating Broker enquiries

* Understand and be able to explain policy cover

* Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image

* Adhere to quality and accuracy standards

* Contribute to the achievement of team and operational targets

* Operate within own area of accountability, proactively escalating issues and seeking guidance

* Understand business issues and recommend solutions to improve

* Commit to own personal development

* Provide support and guidance to others as required.

Essential Skills:

* Strong team player

* Results orientated

* Good communication skills at all levels

* Ability to remain motivated in a changing working environment

* Works on own initiative.

Desirable Skills:

* Experience of working in a customer service environment

* Basic knowledge of insurance products and principles.