Complaints Handler

£21,000 - £24,500

Chatham

Our client, a leading bank in Chatham, are looking for a Complaints Handler to join their team!

As a Complaints Handler you'll be speaking to customers and helping resolve complaints, highlighting root causes, and developing creative process improvements.

You'll really take the time to understand our customer's individual circumstances, and truly want to make a difference. Previous experience within Financial Services would be desirable!

The Role

* Professional manner when dealing with complex complaint cases
* A general awareness of products / services & systems used within the company
* Strong communication skills, telephone, written and face to face
* Good PC skills including knowledge of Microsoft Word, Outlook and Excel
* Ability to take ownership and make decisions
* Sound negotiation skills, when dealing with complex/ financial complaint cases

If you are interested in the role and have previous experience in a similar position, please apply now for immediate consideration!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.