Helpdesk Administrator
  £16500 - £18500 per annum
  Rochester, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Helpdesk Administrator

Medway City Estate

£16,500 - £18,500 pa



Joining a family-run business with an excellent reputation, this role on their Customer Service Helpdesk is busy and varied and would suit a candidate who can multi-task while remaining calm and friendly.

The role of Helpdesk Administrator will include:-

* Answering incoming calls and emails from customers
* Passing queries or enquiries to most relevant department
* Managing a pool of subcontractors, allocating work to the most appropriate specialist
* Ensuring works are completed within agreed timescales

On the Helpdesk role, you will:-

* Have regular contact with clients and engineers, so a confident telephone manner is essential
* Be flexible and adaptable, as each call is different
* Be able to think on your feet, to find the best possible solution for your clients

Candidates from the following background are welcome to apply:-

* Construction administration
* Contact /Call centre
* Any helpdesk experience of scheduling engineers
* Administrative experience



The normal office hours are Monday-Friday 9am-6pm & 8am-5pm on a two-week rotating shift pattern, with coverage of the out-of-hours phone approx. 1 week per month.


Advertiser: Agency

Reference: 894684

Posted on: 2019-06-18 08:23:02

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Rochester, Kent

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Helpdesk Administrator
  £16500 - £18500 per annum
  Rochester, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Helpdesk Administrator

Medway City Estate

£16,500 - £18,500 pa



Joining a family-run business with an excellent reputation, this role on their Customer Service Helpdesk is busy and varied and would suit a candidate who can multi-task while remaining calm and friendly.

The role of Helpdesk Administrator will include:-

* Answering incoming calls and emails from customers
* Passing queries or enquiries to most relevant department
* Managing a pool of subcontractors, allocating work to the most appropriate specialist
* Ensuring works are completed within agreed timescales

On the Helpdesk role, you will:-

* Have regular contact with clients and engineers, so a confident telephone manner is essential
* Be flexible and adaptable, as each call is different
* Be able to think on your feet, to find the best possible solution for your clients

Candidates from the following background are welcome to apply:-

* Construction administration
* Contact /Call centre
* Any helpdesk experience of scheduling engineers
* Administrative experience



The normal office hours are Monday-Friday 9am-6pm & 8am-5pm on a two-week rotating shift pattern, with coverage of the out-of-hours phone approx. 1 week per month.


Advertiser: Agency

Reference: 894684

Posted on: 2019-06-18 08:23:02

I want to receive the latest job alerts for:

jobs in Rochester, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Recruitment Solutions South East Ltd

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