This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Objective of the Role
To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.
To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.
Hours
This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.
Main Responsibilities
Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holidayplanning / absence management / disciplinary & grievence)
Experience required
Essential
You need to have GCSE's or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.
Desirable
A' level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.
Advertiser: Agency
Reference: 12140
Posted on: 2019-07-09 10:53:47
Send me Alert for jobs in:
Croydon, Greater London
Email Address
Customer Service Assistant (Trainee)
Recruitment Solutions South East Ltd
depending on experience
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Objective of the Role
To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.
To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.
Hours
This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.
Main Responsibilities
Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holidayplanning / absence management / disciplinary & grievence)
Experience required
Essential
You need to have GCSE's or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.
Desirable
A' level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.
Advertiser: Agency
Reference: 12140
Posted on: 2019-07-09 10:53:47
I want to receive the latest job alerts for:
jobs in Croydon, Greater London
Customer Service Assistant (Trainee)
Recruitment Solutions South East Ltd
depending on experience
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
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