Customer Service Assistant - Retail Banking
  £17000 - £20000 per annum + great benefits
  Gravesend, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Services Advisor - Branch role

£17-£20,000 depending on experience

Monday to Friday 9 - 5, Saturday 9am- 12.3- 2 per month

Working within retail banking you will be customer facing, based at the Gravesend Branch of this great retail bank

Duties:

* Build strong relationships with new and existing customers to ensure a customer centric approach and to provide an efficient and professional service for every customer interaction placing importance on customer satisfaction.
* Encourage customer feedback both positive and negative and take a proactive approach to identify continual areas of improvement.
* Respond to all enquiries efficiently and in a timely manner and recognise when more complex issues may need to be escalated.
* To demonstrate excellent communication skills face to face and via the telephone ensuring that the customer is well informed at all stages of their customer journey.
* To process all transactions with precision and accuracy.
* To positively contribute towards the overall branch performance including key performance and risk indicators (KPI's)
* Work within the required SLA's and have an in depth understanding of the business's complaints procedure with the aim of resolving any complaints at the first point of contact and escalating unresolved issues as necessary.

if you have worked within banking or a high end retail company then please apply for this great opportunity

You will have GCSE/GCE qualifications in both maths and English as well as previous experience in a face-to-face customer service environment.

A DBS and Credit check is required

Benefits include bonus up to 10% of your salary

pension

holidays 24 days

BUPA

Life cover

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: LB - 1237273

Posted on: 2019-08-14 14:35:59

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Services Advisor - Branch role

£17-£20,000 depending on experience

Monday to Friday 9 - 5, Saturday 9am- 12.3- 2 per month

Working within retail banking you will be customer facing, based at the Gravesend Branch of this great retail bank

Duties:

* Build strong relationships with new and existing customers to ensure a customer centric approach and to provide an efficient and professional service for every customer interaction placing importance on customer satisfaction.
* Encourage customer feedback both positive and negative and take a proactive approach to identify continual areas of improvement.
* Respond to all enquiries efficiently and in a timely manner and recognise when more complex issues may need to be escalated.
* To demonstrate excellent communication skills face to face and via the telephone ensuring that the customer is well informed at all stages of their customer journey.
* To process all transactions with precision and accuracy.
* To positively contribute towards the overall branch performance including key performance and risk indicators (KPI's)
* Work within the required SLA's and have an in depth understanding of the business's complaints procedure with the aim of resolving any complaints at the first point of contact and escalating unresolved issues as necessary.

if you have worked within banking or a high end retail company then please apply for this great opportunity

You will have GCSE/GCE qualifications in both maths and English as well as previous experience in a face-to-face customer service environment.

A DBS and Credit check is required

Benefits include bonus up to 10% of your salary

pension

holidays 24 days

BUPA

Life cover

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: LB - 1237273

Posted on: 2019-08-14 14:35:59

I want to receive the latest job alerts for:

jobs in Gravesend, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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