Actively cold calling prospects/lapsed customers to book meetings for the Field Sales Consultants across the UK


Achieve objective when making calls to customers:
Identify opportunities, produce leads and book appointments for the Field Sales Consultant.
Offer relevant offers/enquiry details, upsell and cross sell. Successfully make the required outbound calls, and achieve the appointment booking target to assist with building the relationship with the customer and the Field Sales consultant. Keep all customer records up to date via Salesforce, with an accurate description of the contact made with individual surgeries and up-dating contact details and call records.

To be a back-up for the telesales team to answer inbound calls. Answer all incoming calls within 3 rings, in a polite friendly manner, introducing both the company and yourself.

Achieve a high level of accuracy on all orders, Upsell and cross sell on every order to increase both size and order value.

Achieve and exceed Appointment bookings target, along with Sales and Gross Profit target on new business

Process orders and enquires following Quality Control Procedures. Ensure that all Quotations are dealt with recording the correct information and submitted by the deadline or on a timely basis.

Record and update the customer database with relevant information, via Salesforce. Ensure that all records are up to date, filed and easily assessable.

Ensure that all reporting is done correctly and on a timely basis.

Carry out work willingly and well, receptive to new ideas and promote good atmosphere.

Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.

Work as necessary to provide optimum cover to customers during office hours. Attend staff meetings, training courses, exhibitions and seminars as required.

Give support to team members assist other departments, as and when necessary.

Be an enthusiastic team player at all times. Participate in special projects and perform other duties as required


Experience:

Working within a fast pace environment/busy sales office cold calling is an advantage