Customer Service Technician

Barker Munro recruitment, a Maidstone based specialist recruitment business, is working with an employer of choice in the Maidstone region, that is currently looking to add a Customer Service Technician to their busy insurance department.

The Customer Service Technician role provides specialist support to policyholders in order to amend policies and field queries on insurance policies coupled with general policy administration. You will be working within a friendly and professional team, within a large modern office in comfortable surroundings, assisting in the provision of outstanding levels of customer services.

In essence, you could be handling simple finance instructions such as setting up direct debit mandates but equally you could be compiling and updating management information. You will be required to process policy records and deal with associated administration records that are non-technical. As the customer service technician, you will be updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, but ultimately excelling in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth administration of the work.

We are searching for applicants who have previously worked within a customer service or administration role and who can deliver and demonstrate a strong ability to plan well and organise your day well, as in busy periods you will have a lot of things to juggle! Any insurance experience will be an advantage of course, but it isn't essential!

As the customer service technician, we are looking for you to be able to show planning and organisational skills and the ability to work to deadlines whilst being able to follow procedural requirements and escalate queries as and when it is sensible to do so.

This is a full time position, permanent position

Excellent opportunity, apply now to Barker Munro Recruitment Ltd by using the relevant links.


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