Complaints Handler
  Up to £24500 per annum + Full benefits package
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


As a growing organisation, we are always on the lookout for innovative and talented team members. We are now looking for a Customer Relations Officer to join us at our office in Chatham.



About us:

OSB is a challenger bank who specialises in lending and retail savings. We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. We've experienced significant growth, with our UK employee base more than trebling to what is now exceeding 600 staff.



About the role:

The main focus of this role is to ensure that all complaints are handled in accordance with the Bank's Internal Complaints Handling Policy and Procedures. Ensuring complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly.

As the Customer Relations Officer, main duties include:

* Ensuring good customer service is provided to complainants and ensure they are aware of the of the Bank's complaints procedures
* Acknowledging, drafting and sending out complaints correspondence promptly and responding to them within set time limits
* Resolving customers' queries within agreed authority and investigating the cause of individual complaints
* Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank's policies
* Calculating redress and compensation in line with regulatory and FOS guidelines
* Maintaining customer related information systems for accurate record keeping



Why come to work for us:

At OSB we have created a culture that encourages personal growth and offers opportunities to learn and improve. We believe in great teamwork and being OneTeam, you'll see that work life balance is appreciated and genuinely matters, we are 'informally formal' with a relaxed and supportive working environment. Step inside OneSavings Bank and learn each of our values and the behaviours that support them- www.osb.co.uk/careers/our-values/.



The added extras:

You'd be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression. In return for the hard work you do, we offer a competitive benefits package including:



* Salary of up to £24,500 depending on experience
* 24 days holiday + bank holidays + holiday purchase scheme
* An annual 10% discretionary bonus opportunity
* Pension contribution- 8% employer 5% employee
* Private medical insurance- 50% cover + fully funded healthcare plan
* Income protection
* Perkbox discounts



Am I suitable for this role?

You'll be a motivated, customer focussed and conscientious individual who is able to say 'yes' to the following questions:

* Do you have experience within a complaints handling function?
* Do you have knowledge in Treating Customers Fairly?
* Basic knowledge of ethical standards, including an understanding of the BCOBS, MCOBS and DISP is desirable

If you are interested in the opportunity to join OSB, please click the 'Apply' button and send us your CV.



At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.



All applicants must have right to work in the UK. Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.


Advertiser: Direct Employer

Reference: 1603

Posted on: 2019-10-29 15:11:13

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Complaints Handler
  Up to £24500 per annum + Full benefits package
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


As a growing organisation, we are always on the lookout for innovative and talented team members. We are now looking for a Customer Relations Officer to join us at our office in Chatham.



About us:

OSB is a challenger bank who specialises in lending and retail savings. We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. We've experienced significant growth, with our UK employee base more than trebling to what is now exceeding 600 staff.



About the role:

The main focus of this role is to ensure that all complaints are handled in accordance with the Bank's Internal Complaints Handling Policy and Procedures. Ensuring complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly.

As the Customer Relations Officer, main duties include:

* Ensuring good customer service is provided to complainants and ensure they are aware of the of the Bank's complaints procedures
* Acknowledging, drafting and sending out complaints correspondence promptly and responding to them within set time limits
* Resolving customers' queries within agreed authority and investigating the cause of individual complaints
* Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank's policies
* Calculating redress and compensation in line with regulatory and FOS guidelines
* Maintaining customer related information systems for accurate record keeping



Why come to work for us:

At OSB we have created a culture that encourages personal growth and offers opportunities to learn and improve. We believe in great teamwork and being OneTeam, you'll see that work life balance is appreciated and genuinely matters, we are 'informally formal' with a relaxed and supportive working environment. Step inside OneSavings Bank and learn each of our values and the behaviours that support them- www.osb.co.uk/careers/our-values/.



The added extras:

You'd be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression. In return for the hard work you do, we offer a competitive benefits package including:



* Salary of up to £24,500 depending on experience
* 24 days holiday + bank holidays + holiday purchase scheme
* An annual 10% discretionary bonus opportunity
* Pension contribution- 8% employer 5% employee
* Private medical insurance- 50% cover + fully funded healthcare plan
* Income protection
* Perkbox discounts



Am I suitable for this role?

You'll be a motivated, customer focussed and conscientious individual who is able to say 'yes' to the following questions:

* Do you have experience within a complaints handling function?
* Do you have knowledge in Treating Customers Fairly?
* Basic knowledge of ethical standards, including an understanding of the BCOBS, MCOBS and DISP is desirable

If you are interested in the opportunity to join OSB, please click the 'Apply' button and send us your CV.



At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.



All applicants must have right to work in the UK. Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.


Advertiser: Direct Employer

Reference: 1603

Posted on: 2019-10-29 15:11:13

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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