Who we are





Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.




We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too, and we’re proud of the difference we make.




You and Your Team




We care a lot about our customers and want to help them as much as we can. That’s why we set up our Vulnerable Customer Support team, to offer support to customers in unique and difficult situations when they need it most. By getting a deeper understanding of our customers’ situations we can offer bespoke solutions that help them to stay in control.




Working on a case by case basis your excellent customer service skills will help you to get a deeper understanding of a customer’s situation and, therefore, make sure that we’re able to provide tailor assistance and support and offering the right solutions.




What you’ll bring to the team




Offering superior levels of communication and care you will be trained to deliver first class customer support and reach great customer outcomes.



•Empathy is so important to making people feel comfortable and able to open up and share their situation with us
•Your resilient nature will help you to support customers in difficult/vulnerable circumstances, adapting to unique situations and remaining calm and composed at all times
•Challenging decisions need to be made, even at times where not all the information is presented to you
•Organisation and the ability to prioritise and take responsibility of your workload
•Experience of working in a financial environment with customers needing additional support is advantageous although not essential




Why Vanquis?




Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:



•Competitive base salary and rewards
•Discretionary bonus scheme
•25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)
•Defined contribution pension scheme
•Private Medical Insurance
•Extensive opportunities for personal and career development
•Flexible and dynamic working policies
•A range of initiatives offered through our Sports & Social and Social Impact Programmes
•Perks at Work - A perks platform offering over 30,000 unique discounts
•Free tea, coffee and fruit
•Discounted gym membership
•Subsidised on-site restaurants




Find out more




Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!




LinkedIn: Vanquis Bank
Instagram: @vanquiscareers
Facebook: Vanquis Careers
Glassdoor: Vanquis Bank




Good luck!




#MakeWorkMeanMore