This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Mortgage Call Handsler
Your background:
* Do you have experience working in customer service with a confident telephone manner?
* Do you have experience of managing account relationships?
* Do you have GCSE's within Maths and English?
If so, then this may be the role for you!
The role:
By joining the Broker Liaison Team, you will have the opportunity to take inbound mortgage calls from intermediaries that require information with regards to new lending, further advances and porting. Also supporting the field sales team and resolving queries, providing agreements in principle and delivering a high standard of customer service.
As the Mortgage Call Handler, you will beâ¦
* Receiving calls and providing information to our brokers and dealing with any queries via telephone or webchat effectively
* Conducting daily calls to newly registered brokers to welcome them to the company, providing them with relevant information
* Resolving technical queries and complaints within personal levels of expertise
* Dealing with calls and emails along with communicating with intermediaries, internal and external contacts on outcomes
* Anticipating and maximise full conversion opportunities by feeding back any appropriate information to stakeholders
About us:
Not to float our own boat, but we're proud to be an award-winning bank, with great customer satisfaction scores.
We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. So we've had a really strong start and that's because we have great people, great products and a deep understanding of our markets.
In the simplest terms, we're a specialist lender which is supported by our stable retail savings franchise, who has over 150 years of heritage behind them (Kent Reliance).
What we offer:
You'd be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression. Every role at One Savings Bank gives you the opportunity to create your own future with our Bank.
A competitive benefits package including:
* The salary associated with the role would be based on your relevant experience, with the range being between £17,500 and £18,500
* An annual 10% discretionary bonus opportunity*
* 24 days holiday pro rata
* Holiday Purchase Scheme - ability to purchase an additional 5 days holiday pro rata
* Access to discounts from Perkbox
*(please note if you start after the 1st October 2019, your first bonus payment will be in April 2021)
A full list of our benefits package is available on our website: www.osb.co.uk/careers/benefits
At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.
All applicants must have rights to work in the UK.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
Advertiser: Direct Employer
Reference: 1599
Posted on: 2019-10-30 15:28:07
Send me Alert for jobs in:
Chatham, Kent
Email Address
Recruitment Solutions South East Ltd
Negotiable according experience
Hays Specialist Recruitment Ltd
£34000.0 - £36000.0 per annum + £34,000-£36,000
Hays Specialist Recruitment
Up to £20.5 per hour + £20.50 per hour
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Mortgage Call Handsler
Your background:
* Do you have experience working in customer service with a confident telephone manner?
* Do you have experience of managing account relationships?
* Do you have GCSE's within Maths and English?
If so, then this may be the role for you!
The role:
By joining the Broker Liaison Team, you will have the opportunity to take inbound mortgage calls from intermediaries that require information with regards to new lending, further advances and porting. Also supporting the field sales team and resolving queries, providing agreements in principle and delivering a high standard of customer service.
As the Mortgage Call Handler, you will beâ¦
* Receiving calls and providing information to our brokers and dealing with any queries via telephone or webchat effectively
* Conducting daily calls to newly registered brokers to welcome them to the company, providing them with relevant information
* Resolving technical queries and complaints within personal levels of expertise
* Dealing with calls and emails along with communicating with intermediaries, internal and external contacts on outcomes
* Anticipating and maximise full conversion opportunities by feeding back any appropriate information to stakeholders
About us:
Not to float our own boat, but we're proud to be an award-winning bank, with great customer satisfaction scores.
We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. So we've had a really strong start and that's because we have great people, great products and a deep understanding of our markets.
In the simplest terms, we're a specialist lender which is supported by our stable retail savings franchise, who has over 150 years of heritage behind them (Kent Reliance).
What we offer:
You'd be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression. Every role at One Savings Bank gives you the opportunity to create your own future with our Bank.
A competitive benefits package including:
* The salary associated with the role would be based on your relevant experience, with the range being between £17,500 and £18,500
* An annual 10% discretionary bonus opportunity*
* 24 days holiday pro rata
* Holiday Purchase Scheme - ability to purchase an additional 5 days holiday pro rata
* Access to discounts from Perkbox
*(please note if you start after the 1st October 2019, your first bonus payment will be in April 2021)
A full list of our benefits package is available on our website: www.osb.co.uk/careers/benefits
At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.
All applicants must have rights to work in the UK.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
Advertiser: Direct Employer
Reference: 1599
Posted on: 2019-10-30 15:28:07
I want to receive the latest job alerts for:
jobs in Chatham, Kent
Recruitment Solutions South East Ltd
Negotiable according experience
Hays Specialist Recruitment Ltd
£34000.0 - £36000.0 per annum + £34,000-£36,000
Hays Specialist Recruitment
Up to £20.5 per hour + £20.50 per hour