Disputes/Complaints Resolution Advisor
  Up to £23500 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Disputes/Complaints Resolution Advisor

£23,500 per annum

Monday to Friday 9 - 5

Our client a large insurance company are looking for an experienced complaints/resolution Advisor to join them on a permanent basis

Your role will be to Thoroughly investigate all complaints in accordance with FCA regulation and company policy and procedures, ensuring a fair outcome in all cases which is clearly communicated to the customer. Driving improvements through effective root cause.

Responsibilities

* Resolving customer's queries within agreed authority, investigating the cause of any complaints, gathering information from relevant departments and clients and reviewing all relevant documentation
* Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly
* Summarising any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence
* Maintaining COMSYS and AS400 systems for full and accurate record keeping and to support Root Cause Analysis reporting
* Summarising and reporting FOS decisions received to assist with understanding and consistency going forward
* Identifying and escalating high profile complaints to management
* Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience

Skills required:

* Excellent verbal and written communication skills
* Able to prioritise workloads and meet deadlines
* First class interpersonal skills, able to communicate with a wide range of people
* Courteous yet assertive
* Organised and methodical
* High attention to detail
* Computer literate
* Company and regulatory frameworks for handling customer complaints
* Ethical standards, including Treating Customers Fairly
* Understand the sale and servicing of regulated financial products
* Problem solving skills
* Analytical
* Able to see scenarios through the "customer's eyes"
* Track record of high performance standards
* ideally worked within insurance before but not essential

great company with a great ethical approach to their employees and customers!

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 958230

Posted on: 2019-10-16 13:46:45

Send me Alert for jobs in: 

West Malling, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Director of Estates & Operations

  King's School Rochester

  £Competitive, plus benefits.

  Rochester, Kent

Customer Retentions Specialist

  NFU Mutual

  Dependant on Experience

  Ashford, Kent

Employee Benefits Administrator

  Goldhawk Associates Ltd

  £25000 to £32000 per annum

  Sittingbourne, Kent

Deputy Head of Curriculum - Construction Crafts

  North Kent College

  Spot Salary £43,200 per annum

  Dartford, Kent

Operations support administrator

  Canterbury Christ Church University

  £22,681 to £24,248 per annum

  Canterbury, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Disputes/Complaints Resolution Advisor
  Up to £23500 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Disputes/Complaints Resolution Advisor

£23,500 per annum

Monday to Friday 9 - 5

Our client a large insurance company are looking for an experienced complaints/resolution Advisor to join them on a permanent basis

Your role will be to Thoroughly investigate all complaints in accordance with FCA regulation and company policy and procedures, ensuring a fair outcome in all cases which is clearly communicated to the customer. Driving improvements through effective root cause.

Responsibilities

* Resolving customer's queries within agreed authority, investigating the cause of any complaints, gathering information from relevant departments and clients and reviewing all relevant documentation
* Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly
* Summarising any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence
* Maintaining COMSYS and AS400 systems for full and accurate record keeping and to support Root Cause Analysis reporting
* Summarising and reporting FOS decisions received to assist with understanding and consistency going forward
* Identifying and escalating high profile complaints to management
* Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience

Skills required:

* Excellent verbal and written communication skills
* Able to prioritise workloads and meet deadlines
* First class interpersonal skills, able to communicate with a wide range of people
* Courteous yet assertive
* Organised and methodical
* High attention to detail
* Computer literate
* Company and regulatory frameworks for handling customer complaints
* Ethical standards, including Treating Customers Fairly
* Understand the sale and servicing of regulated financial products
* Problem solving skills
* Analytical
* Able to see scenarios through the "customer's eyes"
* Track record of high performance standards
* ideally worked within insurance before but not essential

great company with a great ethical approach to their employees and customers!

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 958230

Posted on: 2019-10-16 13:46:45

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Director of Estates & Operations

  King's School Rochester

  £Competitive, plus benefits.

  Rochester, Kent

Customer Retentions Specialist

  NFU Mutual

  Dependant on Experience

  Ashford, Kent

Employee Benefits Administrator

  Goldhawk Associates Ltd

  £25000 to £32000 per annum

  Sittingbourne, Kent

Deputy Head of Curriculum - Construction Crafts

  North Kent College

  Spot Salary £43,200 per annum

  Dartford, Kent

Operations support administrator

  Canterbury Christ Church University

  £22,681 to £24,248 per annum

  Canterbury, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Not logged in into Jobsinsurrey.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD