Service Desk Analyst / 1st Line Support / 2nd Line Support
Up to £26,000
Monday to Friday 35 hour week between 8am and 6pm
32 days annual leave (including bank holidays) plus 1 additional carrot day if no sickness in a year
Summer and Christmas parties and Long Service Awards

This Service Desk Analyst / 1st Line Support / 2nd Line Support role would suit someone who has previous experience within a helpdesk / 1st line and 2nd line support role. You will have excellent analytical and prioritisation skills and be confident and able to communicate effectively at all levels within the business when providing the technical support they require. This role will be 70% 1st line and 30% 2nd line.

The successful candidate will have a pro-active way of working and will be looking for a new role that they can really sink their teeth into and make their own.

Duties for this Service Desk Analyst / 1st Line Support / 2nd Line Support role will include but not be limited to:

* Providing 1st and 2nd line support via telephone, ITSM tools, email and walk-ins for all IT, network and phone incidents and requests
* Logging and performing analysis of all incidents
* Managing the starters/leavers IT access
* Providing support for all desktop aspects including hardware, software and telecommunications support
* Installing / replacing hardware such as monitors and keyboards
* Escalating tickets to 3rd line support teams where needed
* Providing meeting room support for Webinar's and Video conference queries
* Attending weekly Change Management meetings
* Managing 3rd party supplier relationships

The successful candidate will have:

* ITIL Foundation ideally, or working in an ITIL environment
* Windows Server experience
* Windows background - XP to 10 onwards
* Excellent communication skills - at all levels within the business

Additional benefits include a generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme.

Telephone interviews are due to take place Monday 25th November 2019 with face to face interviews thereafter. All applications considered, apply or call Sian on 01732 671 121 option 2

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.