Role; Customer Service Assistant
Salary; £17,000- £21,00 DOE
Hours; Monday - Friday 9am-5pm + 2 Saturday's a month from 9am-12.30pm
Location; Hempstead

My client who is a specialist lender, primarily focused on carefully selected sub-sectors of the mortgage market are looking for a 'Customer Service Assistant' to join their team. The position is based in the Hempstead office.

Main duties;
* Build strong relationships with new and existing customers.
* Encourage customer feedback both positive and negative.
* Respond to all enquiries efficiently and in a timely manner.
* To demonstrate excellent communication skills face to face and via the telephone ensuring that the customer is well informed at all stages of their customer journey.
* To positively contribute towards the overall branch performance including key performance and risk indicators.
* Be able to serve customers who come in to the Branch with more complex requirements including bereavements, operated accounts and vulnerable customers.
* Understand and fulfil your responsibilities and obligations with regards to Financial Crime and Anti-Money Laundering ensuring compliance with the policies and procedures that are in place.
* Take responsibility for adhering to all bank legislation, policy and procedures.
* Be responsible for processing all transactions accurately.
* Take ownership of your own development and performance.
* To undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
* Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience;
* 2 years previous experience working within a Customer facing in a Retail Banking environment.
* Good understanding Financial crime and Anti-Money Laundering policies and procures.
* Good experience in using generic banking systems is essential.
* Good experienced of dealing with complex processes including bereavements, operated accounts and vulnerable customers.
* Good experience of complaints handling.
* Advanced computer literacy skills, including knowledge of excel, word and outlook.

If you are looking for a rewarding career, please apply immediately and I will be in contact.