Technical Support Engineer
Maidstone
£24 to £26k
VR/02706J

Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new Technical Support Engineer. No two weeks are ever the same, but on average the role would be around 85% office based, 15% going to sites (mainly Kent and South East)
You will be responsible for direct end-user support of customers including online web/email support as well as direct telephone support as required. You will have;

· Good understanding of Microsoft Windows 10, 8.1, 7, XP, Server 2003, Server 2008 R2 and Server 2012
· Experience in Windows Server 2008/2012 and Exchange 2010/2013 and ideally Microsoft Office 365
· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
· Experience with Microsoft Exchange management on 2003, 2007, 2010, 2013
· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
· Firewalls and Switches, Routers
· Experience with Microsoft Active Directory
· Troubleshooting printers and copiers

Soft Skills of the Technical Support Engineer
· Experience dealing with technical end-users in a support role
· Excellent communication and negotiation skills
· Strong interpersonal communication skills
· Confident customer facing
· Willing to work within a team and as an individual
· Good technical and diagnosis aptitude is essential

Desirable Skills of the Technical Support Engineer:
· Good understanding of all handheld peripherals, e.g. iPad, iPhone, HTC, Blackberry
· MAC OSX OS desirable
· Microsoft MCP/MCTS/MCSE qualifications preferable

Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.

Apply for the role of Technical Support Engineer today!